greenhouse
IT Operations Engineer
Atomic Machines
Emeryville, USA
Full-time
Mid · 5+ years experience
Hybrid
USD 150000-180000 yearly / year
Discovered 1 weeks ago
Google WorkspaceOktaSlackAtlassianGitlabVPN
Free
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Role Overview
This role is crucial in supporting our technology infrastructure for our expanding business. The responsibilities include addressing IT issues, streamlining the onboarding and offboarding processes, and improving the performance and security of our network. The ideal candidate will be a skilled problem solver with strong attention to detail, capable of implementing effective IT solutions and ensuring a seamless technological experience for our employees.
Key Skills for This Role
Google WorkspaceOktaSlackAtlassianGitlabVPN
Full Job Posting
About the Role
This role is crucial in supporting our technology infrastructure for our expanding business. The responsibilities include addressing IT issues, streamlining the onboarding and offboarding processes, and improving the performance and security of our network. The ideal candidate will be a skilled problem solver with strong attention to detail, capable of implementing effective IT solutions and ensuring a seamless technological experience for our employees.
What You'll Do
Managing SaaS Applications: Oversee provisioning, access management, and on/off-boarding processes for our SaaS services.
IT Support and Administration: Provide comprehensive support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
Process Improvements and Automation: Document and improve our IT processes, and wherever possible, enhance efficiency by automating tasks and creating run books and playbooks.
Hardware Lifecycle Management: Support procurement, device management (Apple, Linux and Windows devices), patching, and depreciation of hardware assets.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access.
IT Operations and Helpdesk: Handle day-to-day IT tasks, including hardware, software, troubleshooting and support.
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