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IT Operations Coordinator

Smart Circle International LP
Richmond Hill, CAN
Full-time
Hybrid
$45,000–$55,000 per year
Discovered 1 weeks ago
IT operationsVendor managementContract and renewal managementBudget and spend trackingInvoice and purchase order reconciliationVendor due diligence
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IT operationsVendor managementContract and renewal management
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Role Overview

Keep the IT department operating smoothly through spend management, vendor coordination, contract renewals, and helpdesk oversight.

Work with Platform, Infrastructure, Security, AI, and IT Services while reporting to the Lead IT Program Manager.

The role offers exposure to vendor strategy, budget decisions, and department-wide process improvement.

IT Spend and Vendor Management

  • Maintain inventories of IT vendors, subscriptions, licenses, and contracts.
  • Track renewals and flag deadlines to prevent lapses or unwanted auto-renewals.
  • Support vendor due diligence, pricing comparisons, reference checks, and basic risk review.
  • Summarize contract terms, pricing changes, and red flags before renewals.
  • Track department spend against budget and reconcile invoices, purchase orders, and subscription costs.
  • Flag discrepancies and unexpected charges for follow-up.

Helpdesk and Department Operations

  • Monitor helpdesk queues for aging, mislabeling, or stalled tickets.
  • Coordinate with IT Services to maintain SLA and response-time standards.
  • Create and maintain documentation, trackers, and dashboards.
  • Coordinate meetings, follow-ups, action items, and other cross-team logistics.
  • Support administrative tasks and ad hoc operational projects across the IT portfolio.

Requirements

  • 2–4 years of experience in IT operations, administrative operations, business operations, or a coordinator role.
  • Strong organization, communication, and attention to detail across multiple trackers and deadlines.
  • Ability to work with all organizational levels and collaborate with technical and non-technical teams.
  • JIRA or similar ticketing and project-tracking experience is preferred.
  • Vendor management, procurement, or contract due diligence exposure is preferred.

Compensation

  • Compensation is CAD $45,000–$55,000 per year.
  • Full-time positions qualify for benefits including paid time off, medical, dental, vision, and life insurance.

Hybrid Schedule

  • The first week includes 3–5 days of in-office training.
  • After training, the role is in office once per week on Thursdays and otherwise follows a hybrid schedule.
  • The office is located in Richmond Hill, Ontario.

About Smart Circle International

Smart Circle provides outsourced sales and customer acquisition services through in-person marketing and sales campaigns.

The company operates from headquarters in Newport Beach, California, and an office in Toronto, Ontario.

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