IT Operations Analyst

• Document support procedures, recurring issues, troubleshooting steps, and standard service workflows to improve consistency and self-service.

Document support procedures, recurring issues, troubleshooting steps, and standard service workflows to improve consistency and self-service.

• Contribute to internal knowledge base content, onboarding checklists, asset tracking records, and support runbooks.

Contribute to internal knowledge base content, onboarding checklists, asset tracking records, and support runbooks.

• Identify repeat support issues and recommend practical improvements to reduce ticket volume and improve user experience.

Identify repeat support issues and recommend practical improvements to reduce ticket volume and improve user experience.

• Support IT communications, staff guidance, and basic process reinforcement for common tools and support requests.

Support IT communications, staff guidance, and basic process reinforcement for common tools and support requests.

Coordination with Platform, Security, and Vendors

• Work closely with the Microsoft Platform and Security Engineer, IT Operations leadership, MSP partners, and security personnel to ensure issues are routed and resolved appropriately.
• Handle routine operational administration internally while escalating platform engineering, security, or advanced system issues through defined support paths.
• Support vendor and MSP coordination for overflow tasks, troubleshooting, and issue follow-through as needed.
• Help reinforce the operating model in which vendors
• 3+ years of experience in IT support, service desk, desktop support, or IT operations in a professional office environment.
• Experience supporting Microsoft 365 applications and common Microsoft administration tasks including accounts, licensing, groups, shared mailboxes, and distribution lists.
• Experience with onboarding and offboarding processes, device provisioning, ticketing systems, and end-user troubleshooting.
• Strong customer service orientation with the ability to communicate clearly and professionally with both technical and non-technical users.
• Strong organizational skills and attention to detail, especially in executing repeatable administrative and lifecycle tasks.
• Ability to follow documented procedures, maintain accurate records, and escalate appropriately when issues fall outside of scope.
• Ability to manage multiple requests and priorities in a fast-moving operational environment.
• Experience with Microsoft Entra ID, Intune, or basic Microsoft 365 admin center functions.
• Experience with asset inventory management, application portfolio support, or software/license administration.
• Experience supporting distribution list governance, shared mailbox administration, or collaboration support in Microsoft 365.
• Experience working with MSPs or outsourced support models.
• Experience in consulting, professional services, or a multi-office operating environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals certifications.

Investing in You

The base salary range for this full-time position is 80,000.00 to 90,000.00, plus a generous benefits program.

ranges are based on the market median of similar jobs, according to third-party salary benchmark surveys.

Base pay is determined based on internal equity and a candidate’s job-related knowledge, skills, and experience.

We offer a comprehensive Total Rewards Package designed to support employee well-being, growth, and financial security.

Our benefits are designed to offer flexibility and choice, including health coverage options, employer-sponsored insurance, retirement benefits, generous time off, and programs that support learning, growth, and community engagement.

Explore more about our culture, benefits, and life at Rincon on our Culture and Benefits page .

Additional Employment Information Individuals offered employment must successfully complete a pre-employment drug screening as a condition of employment.

Additionally, those hired who may be assigned to federal projects will be subject to further drug testing, including screening for cannabinoids (THC/marijuana), in compliance with the Drug-Free Workplace Act of 1988 and other applicable federal regulations, which take precedence over California state and local laws.