IT Officer for Orient Express Sailing Yachts

Key Responsibilities

• Supports the Captain as needed for shipboard communications; as an Officer, reports to the Captain regarding all ship communications.
• Keeps the Chief Engineer promptly and fully informed of all problems and matters of significance, including daily assignments and administration.
• Provides technical assistance to guests and crew.
• Manages and maintains all Communications equipment onboard.
• Administers and maintains Windows Environment.
• Regularly carries out maintenance on all IT equipment, making basic repairs when needed on PCs, Printers, and other peripherals. Scheduling technician repairs when necessary.
• Sustains existing Physical Network.
• Maintains Servers, UPS, and other peripherals.
• Ensures that security updates and antivirus programs are current and that user access and restrictions are maintained.
• Maintains and supports the Internet Café hardware and reports any failures to the provider.
• Keeps an accurate physical inventory of all hardware and software onboard.
• Effectively maintains and enforces user compliance with Corporate IT Policies & Procedures.
• Problem determination and troubleshoot PC, Application, and Networking issues.
• Provides notification to Shoreside IT Department of all IT issues in a timely manner.
• Provides Voyage Reports to IT Department as determined by FLL Management.
• Maintains reliability and availability of shipboard computer network hardware, operating system, and software to a high standard.
• Determines and takes action to anticipate network disaster events and mitigate loss (i.e., on/off-site backups, theft prevention, security violations, and viruses).
• Ensures Company's complete Software License compliance and reports all violations.
• Provides System Administration in accordance with management Policies & Procedures.
• Maintains appropriate confidentiality of information processed.
• Supports desktop publishing systems.
• Handles all other related duties as instructed by his/her supervisor and IT Department.
• Oversees the IT performance of the ship.
• Ensures sufficient stock of spare parts and consumables is on order and in onboard system to cover planned and unplanned maintenance.
• Participates in the development of on board operational plans to support the successful completion of maintenance periods and works closely with the Hotel Department on all maintenance issues, ensuring a minimal impact on the shipboard operation.
• Practices good people management, maintaining proper conduct with all departments around the ship.
• All other duties as assigned.