IT Manager Multi-Property

Role summary

Candidate qualifications

• Pathway one: hotel or hospitality management education, awareness of global hospitality technology trends, international assignment experience, and back-of-house and guest-facing operational and technical experience with hospitality management systems.
• Pathway one also requires a minimum of 3 years in an Associate Supervisory role.
• Alternatively: bachelor's degree level or equivalent, at least 2 years of project management experience, and proven negotiation skills.

General and stakeholder responsibilities

• Maintain status documentation and monitor assigned company-owned and managed offices to verify effective IT operations.
• Meet with the direct manager to report on IT activities and business plans.
• Meet with each property's business contact or an in-person contact at least once every two months; seek feedback, provide updates, and produce follow-up reports and action plans.
• Assist with activating potential properties through business cases and engagement with owners and business partners.

People and product responsibilities

• Own IT vendor relationships for assigned properties; participate in talent acquisition and verify effective induction for new or transferring associates.
• Train associates to provide backup coverage; support associate development, communication, training, and talent development programs.
• Stay informed about vendor activity and notify the direct manager when additional vendor choices may be needed in a market or city.
• Where assigned, document technology pilot scope and objectives and deliver review, completion, recommendation, and supporting reports.

Process and service delivery

• Maintain IT inventory and manage IT agreements for assigned properties and offices.
• Verify appropriate treatment of cluster associates and timely execution and tracking of rollouts.
• Compile and monitor operating budgets, track and forecast expenses, seek approvals, and work closely with Accounting.
• Verify IT escalation and tracking resources meet service level agreements; monitor issue management among support desks, vendors, and cluster organizations.
• Implement cluster best practices, suggest enhancements, and follow regional IT policies and procedures.
• Verify planning and completion of technology disaster and contingency plan tests for each property and office.
• Attend IT education calls and complete other reasonable duties requested by leadership.