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IT Manager, Business Systems
Extra Space Storage
Salt Lake City, KSA
Full Time
Manager
Hybrid
4 weeks ago
SalesforceDynamics 365OutSystemsAtlassianSmartsheetAgile
Free
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SalesforceDynamics 365OutSystems
About the Role
Extra Space Storage is hiring a Manager of Business Systems to serve as the technology partner for back-office teams, managing a portfolio of applications including Salesforce, Dynamics 365, OutSystems, and Atlassian.
Key Skills for This Role
SalesforceDynamics 365OutSystemsAtlassianSmartsheetAgile
Responsibilities
- Serve as the primary technology partner for Operations, Accounting, Facilities, and other corporate functions
- Participate in the technology steering committee that sets enterprise priorities and shapes the roadmap
- Facilitate intake, demand prioritization, and capacity planning processes
- Translate steering committee priorities into a sequenced, executable roadmap for the business applications portfolio
- Own the health and performance of platforms including Salesforce, Dynamics 365, OutSystems, Atlassian, Oomnitza, and Smartsheet
- Govern solution design and integration strategy across the portfolio, including iPaaS / API patterns
- Lead the full delivery lifecycle — intake, design, build, test, deploy, and support — applying Agile / Scrum and modern DevOps practices
- Ensure SOX IT general controls, change management evidence, and audit readiness across owned applications
- Hire, develop, coach, and retain a high performing team of business systems engineers and analysts
- Manage strategic vendor and SaaS partner relationships, including contract negotiation, renewals, SLAs, and license optimization
- Develop and manage the business applications budget; provide business cases for major investments
Requirements
- 4+ years in IT, business systems, or enterprise applications
- 1 3 years of supervisory experience
- Demonstrated experience as a trusted technology partner to business functions such as Operations, Accounting, or Finance
- Experienced in vendor selection assessments and contract negotiations
- Hands on or oversight experience with one or more of the platforms in scope (e.g., Salesforce, Dynamics 365, OutSystems, Atlassian, Oomnitza, Smartsheet)
- Experience operating in a publicly traded company with SOX IT general controls and audit obligations
Full Job Posting
Job Summary
- The Manager, Business Systems is the trusted technology partner for Extra Space Storage's back office business teams — Operations, Accounting, Facilities, and other corporate functions.
- Partnering with business stakeholders through a technology steering committee, this role helps shape priorities and the roadmap for the business applications portfolio (Salesforce, Dynamics 365, OutSystems, Atlassian, Oomnitza, and Smartsheet) and leads a team that delivers those commitments with hi
Duties & Responsibilities Business Partnership
- Serve as the primary technology partner for Operations, Accounting, Facilities, and other corporate functions, building trusted relationships with business leaders.
- Participate in the technology steering committee that sets enterprise priorities and shapes the roadmap; bring technology expertise, options, and tradeoff analysis to those discussions.
- Facilitate intake, demand prioritization, and capacity planning processes that inform the steering committee's decisions and ensure the highest value work moves forward.
Application Portfolio & Delivery
- Translate the steering committee's priorities into a sequenced, executable roadmap for the business applications portfolio.
- Own the health and performance of platforms including Salesforce, Dynamics 365, OutSystems, Atlassian, Oomnitza, and Smartsheet.
- Govern solution design and integration strategy across the portfolio, including iPaaS / API patterns that connect CRM, ERP, HRIS, and operational systems.
- Lead the full delivery lifecycle — intake, design, build, test, deploy, and support — applying Agile / Scrum and modern DevOps practices.
- Ensure SOX IT general controls, change management evidence, and audit readiness across owned applications.
Team Leadership
- Hire, develop, coach, and retain a high performing team of business systems engineers and analysts.
- Set clear technical direction and performance expectations and foster a culture of accountability and continuous improvement.
- Mentor team members on technical craft, business acumen, and stakeholder partnership.
Vendor & Financial Management
- Manage strategic vendor and SaaS partner relationships, including contract negotiation, renewals, SLAs, and license optimization.
- Develop and manage the business applications budget; provide business cases for major investments.
Qualifications
- 4+ years in IT, business systems, or enterprise applications.
- 1 3 years of supervisory experience.
- Demonstrated experience as a trusted technology partner to business functions such as Operations, Accounting, or Finance.
- Experienced in vendor selection assessments and contract negotiations.
- Hands on or oversight experience with one or more of the platforms in scope (e.g., Salesforce, Dynamics 365, OutSystems, Atlassian, Oomnitza, Smartsheet).
- Experience operating in a publicly traded company with SOX IT general controls and audit obligations.
Competencies
- Exceptional business partnership and executive stakeholder management.
- Strong business acumen and the ability to translate business needs into technical solutions.
- Demonstrated leadership in building, developing, and retaining high performing teams.
- Fluency in Agile / Scrum delivery, ITIL / ITSM practices, and modern DevOps for business applications.
- Vendor and contract negotiation skills.
- Knowledge of SOX IT general controls and audit obligations.
- Excellent written and verbal communication.
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