IT Manager/Application Systems Analyst

Support, maintain, and improve the company’s core business applications and workflows.

Key systems may include:

• SamPro by Data-Basics
• Microsoft 365
• Microsoft Teams

• Power BI

• Microsoft Intune

• XOI Vision
• TechAnywhere
• ServiceChannel
• ZoomInfo
• Paylocity
• ServiceNow or other ticketing platforms
• Other ERP, field service, financial, sales, and operational platforms used by the business

• Analyze business processes and recommend system improvements
• Support ERP workflows related to service, dispatch, purchasing, billing, accounting, inventory, agreements, and job costing
• Work with department leaders to identify system issues, process gaps, reporting needs, and automation opportunities
• Configure and test application settings, permissions, forms, templates, reports, and workflows
• Coordinate with software vendors on support tickets, enhancements, integrations, and upgrades
• Assist with system integrations and data flow between applications
• Help create and maintain standard operating procedures for business application use
• Train users on application workflows and best practices

Cybersecurity and Compliance

Help maintain a secure technology environment by supporting cybersecurity tools, processes, and incident response.

include:

• Monitor and coordinate response to cybersecurity alerts with external security partners
• Support endpoint security, MFA, Conditional Access, email security, and device compliance
• Assist with investigation of login anomalies, suspicious activity, DNS alerts, phishing attempts, and endpoint incidents
• Work with vendors to remediate vulnerabilities and improve security posture
• Maintain IT security documentation, issue tracking, and remediation checklists
• Support audits, cyber insurance requests, vendor risk assessments, and compliance questionnaires
• Help enforce least privilege access, secure sharing practices, and proper account management

Support business reporting, dashboards, and automation initiatives.

include:

• Build, maintain, or assist with Power BI dashboards and operational reports
• Work with SQL queries, Excel data models, and exported ERP data
• Support automation opportunities using Power Automate, scripting, RPA, or similar tools
• Help standardize data sources, naming conventions, reports, and business metrics
• Work with leadership to improve visibility into service, sales, financial, and operational performance

Coordinate IT and application-related projects across internal teams and external vendors.

include:

• Manage communication with MSPs, software vendors, consultants, and corporate IT resources
• Track open support tickets, project milestones, vendor commitments, and unresolved issues
• Participate in planning for application upgrades, migrations, integrations, and process improvements
• Coordinate technology rollouts, user training, device deployments, and system changes
• Help evaluate new software, tools, and technology vendors
• Ensure projects are documented, tested, communicated, and successfully adopted by users

• 5 or more years of experience in IT management, systems administration, application support, ERP support, or business systems analysis
• Strong knowledge of Microsoft 365 administration
• Experience with Microsoft Entra ID, MFA, Conditional Access, SharePoint, OneDrive, and Teams
• Experience supporting business-critical applications or ERP systems
• Ability to work directly with business users to understand processes and translate needs into system improvements
• Strong troubleshooting skills across applications, devices, users, permissions, and workflows
• Ability to manage vendors, support tickets, and competing priorities
• Strong written and verbal communication skills
• Comfortable documenting processes, creating training material, and supporting users
• Strong understanding of cybersecurity fundamentals

• Experience in mechanical contracting, construction, service contracting, field service, or similar industries
• Experience with SamPro by Data-Basics or similar ERP systems
• Experience with field service applications such as TechAnywhere, XOI, ServiceChannel, or similar platforms
• Experience with Power BI, SQL, Excel Power Query, or reporting tools
• Experience with Microsoft Power Automate or other workflow automation platforms
• Experience with Intune, Azure, Azure VDI, or cloud-hosted infrastructure
• Experience working with MSPs, cybersecurity providers, and software vendors
• Familiarity with endpoint protection, SOC alert response, DNS investigations, and vulnerability remediation
• Experience supporting mobile field technicians and office-based users

The right person for this role is both technical and operationally minded.

They should be able to troubleshoot a user issue in the morning, work through an ERP process gap before lunch, coordinate with a cybersecurity vendor in the afternoon, and help leadership improve reporting or workflow automation by the end of the week.

We are looking for someone who:

• Takes ownership and follows issues through resolution
• Can communicate clearly with both technical and non-technical users
• Understands that technology must support business operations
• Is comfortable learning new systems quickly
• Can balance hands-on support with long-term system improvement
• Is organized, responsive, and highly accountable
• Enjoys improving processes, reducing friction, and helping users succeed

• User account management
• License management
• Teams configuration support
• SharePoint and OneDrive administration
• MFA and Conditional Access support
• Mobile device management
• Security and compliance settings

• User setup and permissions
• Workflow troubleshooting
• Report and data support
• Form/template coordination
• Process improvement
• Vendor ticket coordination
• Departmental support for service, accounting, purchasing, dispatch, and sales

• TechAnywhere support
• XOI Vision support
• Mobile device setup
• Technician application access
• Training and documentation
• Field workflow troubleshooting

• Vendor alert coordination
• Endpoint security follow-up
• Incident documentation
• Security issue remediation
• Vulnerability tracking
• User education and process enforcement

Reporting and Automation

• Power BI dashboards
• Excel and SQL-based reporting
• Power Automate workflows
• Data cleanup and standardization
• Operational KPI reporting

Compensation will be based on experience, technical ability, and overall fit for the role.