IT Junior Systems Administrator

GENERAL PURPOSE OF THIS JOB

HEALTH AND SAFETY

GENERAL RESPONSIBILITIES

• Assist with Active Directory administration (user accounts, groups, GPOs, OU structure).
• Support Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and licensing.
• Perform routine system health checks and escalate issues as needed.
• Manage workstation deployments, imaging, and updates using tools such as Intune, SCCM, or similar.
• Maintain antivirus, endpoint protection, and device compliance policies.
• Troubleshoot hardware and software issues escalated from Tier 2 support in line with SLA's.
• Assist with network troubleshooting (LAN/WAN, Wi ‑ Fi, VPN).
• Support firewall, switch, and access point configurations under senior guidance.
• Help maintain security best practices, including MFA, password policies, and access controls.
• Participate in infrastructure upgrades and small ‑ scale implementation projects.
• Maintain accurate documentation for systems, procedures, and configurations.
• Contribute to knowledge base articles for internal IT use.

TRAVEL REQUIREMENTS

• This position has the requirement for occasional travel to our project sites and offices

SUPERVISORY RESPONSIBILITIES

• Has no direct reports, however, is responsible for monitoring the work of third-party suppliers.

EDUCATION AND EXPERIENCE

SKILLS, KNOWLEDGE & ABILITIES

• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Strong troubleshooting and analytical skills
• Ability to troubleshoot hardware, software and system issues independently.
• Good understanding of Windows OS & Windows Server fundamentals.
• Strong networking knowledge of TCP/IP, DNS, DHCP & VPN.
• Experience working with endpoint management tools.
• Good understanding of security best practices.
• Experience with Azure AD, cloud identity platforms.
• Experience with virtualization technologies (VMware, Hyper-V).
• Familiar with scripting.