IT Infrastructure & Systems Engineer
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Key skills for this role
Role Overview
Support and maintain the company's core IT infrastructure, networks, servers, endpoint devices, MDM controls, IT security practices, and operational IT procedures.
Ensure the IT environment is stable, secure, documented, and maintained through clear processes.
The role requires ownership of IT matters, vendor coordination, internal coordination, structured troubleshooting, and issue follow-through.
The role is not basic desktop support and focuses on infrastructure, networks, servers, MDM, security, and IT processes.
Key Skills for This Role
Full Job Posting
Role Overview
Support and maintain the company's core IT infrastructure, networks, servers, endpoint devices, MDM controls, IT security practices, and operational IT procedures.
Ensure the IT environment is stable, secure, documented, and maintained through clear processes.
The role requires ownership of IT matters, vendor coordination, internal coordination, structured troubleshooting, and issue follow-through.
The role is not basic desktop support and focuses on infrastructure, networks, servers, MDM, security, and IT processes.
IT Infrastructure and Server Support
- Support and maintain servers, storage, network devices, endpoints, and related IT services.
- Support Windows/Linux server administration, patching, monitoring, backups, restore checks, and system updates.
- Maintain system records, configuration details, support contacts, and escalation paths.
- Identify recurring technical issues and recommend permanent fixes where possible.
Network and Wi-Fi Operations
- Support and troubleshoot LAN, Wi-Fi, routers, switches, firewalls, VLANs, DHCP, DNS, VPNs, IP addressing, ports, and connectivity issues.
- Coordinate with network vendors or internal network resources for advanced troubleshooting and changes.
- Maintain network documentation including device details, IP plans, access points, firewall dependencies, and connectivity records.
- Support staff, operational, and guest-related network environments.
MDM and Endpoint Management
- Manage company laptops, desktops, tablets, staff devices, printers, scanners, and other IT-controlled devices.
- Support MDM policies, device restrictions, app controls, kiosk mode, remote wipe, geofencing controls, and device compliance.
- Maintain IT asset registers, device assignment records, replacement history, and device status.
- Handle device issuance, recovery, access removal, onboarding, and offboarding controls.
IT Security and Procedures
- Support user access management, permissions, password policies, MFA, endpoint protection, and secure access procedures.
- Ensure user creation, role changes, access removal, and offboarding follow proper approval and documentation.
- Track security risks, repeated issues, unauthorized access concerns, and policy gaps.
- Support security checklists for systems, devices, servers, and network access.
Maintenance and Documentation
- Create and follow preventive maintenance schedules for infrastructure, servers, network devices, endpoints, and related systems.
- Maintain inspection records, maintenance logs, issue history, and corrective actions.
- Document IT assets, servers, network equipment, access points, endpoints, MDM policies, vendor contacts, and support processes.
- Follow procedures for access requests, device issuance, vendor access, system changes, incidents, and escalations.
Vendor Coordination and Issue Management
- Coordinate with IT vendors, service providers, and support partners for infrastructure, network, server, endpoint, MDM, security, and related issues.
- Raise issues with relevant details, evidence, screenshots, logs, and impact explanations where applicable.
- Track vendor commitments, timelines, service visits, pending actions, and closure status.
- Validate vendor fixes before closing issues and report updates to technology leadership.
Property Technology Support
- Coordinate with vendors for connected property and operational systems where required.
- Systems may include CCTV, IPTV, IP telephony, access control, door locks, BMS, GRMS, PMS, conference systems, AV systems, curtain motors, LED screens, and digital signage.
- Understand basic system dependencies, coordinate vendors, document ownership, and ensure property technology issues are tracked.
Required Skills and Experience
- Strong hands-on experience in IT infrastructure, systems administration, network support, or IT operations.
- Good understanding of network technologies, connectivity troubleshooting, Windows/Linux servers, endpoint management, MDM, IT security, and access procedures.
- Strong documentation, reporting, follow-up, vendor management, logical troubleshooting, and professional communication skills.
- The candidate should demonstrate ownership and work in a structured manner.
Good-to-Have and Preferred Qualifications
- Experience in hospitality, luxury venues, smart buildings, or property technology environments is advantageous.
- Experience with Microsoft 365, Azure AD/Entra ID, Active Directory, GPOs, IAM, RBAC, backup tools, disaster recovery, NAS/storage, ticketing, ITIL, SLA reporting, RCA, or scripting is advantageous.
- Certifications such as CCNA, Microsoft, ITIL, cybersecurity, networking, or other relevant infrastructure certifications are advantageous.
- A bachelor's degree or diploma in information technology, computer science, networking, systems administration, engineering, or a related field is preferred.
- Prior experience working with vendors, service providers, internal technical teams, and business operations teams is preferred.
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