IT Infrastructure & Support Specialist/أخصائي تقنية معلومات ودعم البنية التحتية

Job Description

Key Responsibilities

• Provide support for hardware, software, network, and system issues across departments.
• Maintain email, internet, shared files, telephony, and access to systems such as Odoo and Power BI.
• Install, configure, maintain, and troubleshoot computers, printers, scanners, and network equipment.
• Monitor network, Wi-Fi, and service availability and resolve connectivity issues.
• Perform maintenance and updates, maintain endpoint protection and backups, and conduct restore tests.
• Manage user accounts and permissions during onboarding, role changes, and offboarding.
• Maintain IT asset, equipment, software license, support, and maintenance records.
• Coordinate repairs and maintenance with vendors, including telephony, CCTV, and peripheral systems.
• Support IT projects, upgrades, technology improvements, security policies, MFA, access controls, and data protection.
• Provide basic user training and perform other duties within the role’s scope.

Requirements

• Diploma or bachelor’s degree in Information Technology, Computer Science, Networking, or a related field.
• 2–4 years of hands-on IT support or infrastructure operations experience.
• Practical Windows knowledge and experience troubleshooting computers, printers, and software.
• Microsoft 365 administration experience covering email, accounts, groups, and permissions.
• Knowledge of TCP/IP, DHCP, DNS, Wi-Fi, VLANs, and basic firewall and VPN configuration.
• Familiarity with Active Directory or Microsoft Entra ID, shared-folder permissions, and backup and restore procedures.
• Telephony, CCTV, asset management, and vendor coordination experience are advantageous.
• Relevant CCNA, CompTIA, or Microsoft certifications are preferred but not all are required.
• Strong troubleshooting, communication, documentation, organization, and prioritization skills.

Application Notes

• Candidates with relevant practical experience and willingness to learn may apply even if they do not meet every preferred qualification.