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IT Helpdesk Technician
Golden Hippo®
Los Angeles, KSA
Full Time
Entry
Hybrid
4 weeks ago
MacWindowsiOSAndroidG SuiteOffice 365
Free
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About the Role
Golden Hippo is seeking an IT Helpdesk Technician to provide first-line technical support in a hybrid environment. The role involves troubleshooting hardware, software, and network issues, managing IT equipment, and supporting users across multiple offices.
Key Skills for This Role
MacWindowsiOSAndroidG SuiteOffice 365
Responsibilities
- Ensure all employee IT equipment and services are in working order, including Macs, Windows desktops/laptops, iOS devices, printers, wireless networks, and audiovisual systems
- Act as first point of contact for IT needs, track issues, and see them to resolution
- Proactively monitor and assess support requirements, create system support documentation
- Manage planned changes and upgrades, inform impacted users
- Recommend hardware and software solutions
- Provide technical support and maintenance for conference rooms and audiovisual systems
- Provide remote support to other offices
- Manage local ticket system and assist with tickets
- Setup new hires/terminations, including remote setup
Requirements
- High school diploma or GED equivalent
- 2+ years previous helpdesk or desktop technical support experience, preferably in a large corporate environment
- Proficiency with Mac, Windows, iOS and Android devices
- Experience working with cloud based environments (G Suite, Office 365, Netsuite, Adobe)
- Understanding of networking fundamentals (wireless, printing, file sharing, VOIP, mobile devices)
- Associate's degree in IT or related field (Preferred)
- Familiar with Cisco Meraki networking equipment (Preferred)
- Microsoft Entra ID administration; on premises Active Directory a plus (Preferred)
- Azure admin experience; Microsoft Intune/MDM (Preferred)
- CompTIA A+ certification (Preferred)
Full Job Posting
Overview
- We are an employee owned, vertically integrated builder of health & wellness brands. The Help Desk Technician will be the first point of contact for users experiencing technical issues.
What You’ll Be Doing
- Ensure that all employee IT equipment and services are in working order, including Macs, Windows desktops and laptops, IOS devices, printers, wireless networks, and audiovisual systems.
- Act as the first point of contact for IT needs. Track issues and take ownership of problems and see them to resolution.
- Anticipate problems that the users may encounter and address them proactively.
- Proactively manage any planned changes and upgrades.
- Recommend hardware and software solutions, including new product acquisitions and upgrades.
- Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audiovisual systems.
- Ability to provide remote support to other offices.
- Manage the local ticket system and assist with tickets.
- Setup new hires/terminations.
Qualifications
- Technical Support: Provide first line technical support to end users via phone, email, or in person.
- Troubleshooting: Diagnose and troubleshoot technical problems.
- Documentation: Accurately document all support requests.
- Escalation: Escalate unresolved issues to Level 2 or Level 3 support teams.
- User Training: Assist users with basic technical guidance and training.
- Software Installation and Updates: Install, configure, and update software applications.
- Hardware Maintenance: Perform basic hardware maintenance tasks.
- System Monitoring: Monitor IT systems and network infrastructure.
- Compliance: Adhere to IT policies, procedures, and security guidelines.
- Customer Service: Provide friendly, professional, and responsive customer service.
- High school diploma or GED equivalent
- 2+ years previous helpdesk or desktop technical support experience
Golden Perks & Benefits
- Comprehensive Healthcare Coverage – 100% of premiums for employee only medical, dental, and vision.
- Bonus Opportunities – Annual and monthly bonus programs.
- Investing in Your Future – 401(k) match up to 3.5% and Employee Stock Ownership Plan (ESOP).
- Work Life Balance – Up to 15 days vacation, 6 paid sick and mental health days.
- Well Being Support – Employee Assistance Program, free yoga and meditation classes.
- Career Growth – Mentorship program, continuous learning opportunities.
- Make an Impact – Charity sponsorships.
- Additional Benefits Cell/internet reimbursement, free employee products.
Salary
- The base hourly range is $26.35 $35.14, plus annual & monthly KPI bonus potential.
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