IT Helpdesk Technician II – Service Center

Are you ready to enhance your skills and build your career in a rapidly evolving business climate?

Are you looking for a career where professional development is embedded in your employer’s core culture?

If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!

Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for users located at FCC HQ and GB campuses.

This role supports Tier II technical troubleshooting and workstation setup.

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear and straightforward email correspondence with users to relay pertinent information or instructions.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answering and managing incoming calls routed through automated call distribution system
• Monitor SLA compliance for assigned tickets.
• Other duties as assigned.
• Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
• Must be a U.S. citizen and able to obtain Public Trust Clearance
• Successfully pass background and drug screening

• Active CompTIA A+ certification (preferred)