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IT Helpdesk Support Specialist (On-Site)
TransPerfect Connect
Tempe, KSA
Full Time
Entry
Onsite
3 weeks ago
Hardware TroubleshootingWindows 10/11macOSMicrosoft Office 365SharePointOneDrive
Free
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Hardware TroubleshootingWindows 10/11macOS
About the Role
TransPerfect Connect seeks a full-time on-site Helpdesk Support Specialist to provide technical support. The role involves resolving helpdesk tickets, troubleshooting hardware/software/network issues, and maintaining equipment.
Key Skills for This Role
Hardware TroubleshootingWindows 10/11macOSMicrosoft Office 365SharePointOneDrive
Responsibilities
- Resolve Helpdesk tickets and provide on site support daily
- Troubleshoot hardware, software, network issues and escalate complex issues to appropriate teams
- Install, configure, support desktops, laptops, printers, and other peripherals
- Maintain and track inventories of all computing equipment
- Create and maintain knowledge base documentation
- Provide on call support as scheduled
Requirements
- Minimum of High School diploma; Associate or Bachelor’s degree in Information Technology or related field preferred
- 2+ years of IT related work experience
- Hardware troubleshooting skills (desktop, laptop)
- Knowledge of Windows 10/11 and macOS
- Experience with MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Teams
- Tier 1 network support knowledge (TCP/IP, WiFi, DHCP, DNS, Cabling)
- Basic knowledge of supporting mobile devices and apps
- Basic knowledge of virus and malware removal techniques
- Excellent communication skills both oral and written
- Exceptional customer service orientation
- Ability to lift up to 50 lbs
- Certifications such as CompTIA A+, MCP, or equivalent field experience are a plus
Full Job Posting
Position Overview
- TransPerfect Connect is seeking an energetic individual to work full time on site as a Helpdesk Support Specialist.
- This position will provide on site and remote technical support, with opportunities to be exposed to an enterprise computing environment.
- The qualified candidate should have good technical troubleshooting skills and excellent communication skills.
Responsibilities
- Resolve Helpdesk tickets and provide on site support daily
- Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
- Installing, configuring, support desktops, laptops, printers, and other peripheral
- Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Create and maintain knowledge base documentation
- Provide on call support as scheduled
Knowledge/Skills/Abilities
- Hardware: desktop, laptop
- OS: Windows 10 / 11, macOS
- Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Teams
- Tier 1 network support – TCP/IP, WiFi, DHCP, DNS, Cabling, etc.
- Basic Knowledge of supporting mobile devices and apps
- Basic Knowledge of virus and malware removal techniques
- Attention to detail
- Ability to multitask in a dynamic, fast paced environment
- Ability to work in a team oriented, collaborative environment
- Communicate effectively both oral and in writing
- Exceptional customer service orientation
- The ability to lift up to 50 lbs
Your Experience Includes
- Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred
- 2+ years of IT related work experience
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
- VOIP experience preferred
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