IT Helpdesk Manager
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Key skills for this role
About the Role
Interac8 Solutions Lead a dynamic IT support team and ensure seamless technology experiences across the organization. At Interac8 Solutions, you will oversee helpdesk operations, improve response efficiency, and drive high-quality technical support services that keep business systems running smoothly.
Key Skills for This Role
Full Job Posting
Interac8 Solutions
Lead a dynamic IT support team and ensure seamless technology experiences across the organization.
At Interac8 Solutions, you will oversee helpdesk operations, improve response efficiency, and drive high-quality technical support services that keep business systems running smoothly.
This is a great opportunity for an experienced IT support professional who enjoys leadership, process improvement, and delivering excellent user support in a fast-paced tech environment.
Salary & Benefits
- Competitive monthly salary: QAR 9,000 – 14,000 (based on experience)
- Performance-based bonuses
- Health insurance coverage
- Paid annual leave and public holidays
- Transportation allowance (if applicable)
- Training and certification support (ITIL, Microsoft, etc.)
- Clear career progression into IT operations or infrastructure leadership
Work Schedule
- Full-time position
- 8–9 hours per day
- 5 days per week
- Rotational on-call support for critical incidents
Key Responsibilities
- Manage daily operations of the IT helpdesk and support team
- Oversee ticketing systems and ensure timely issue resolution
- Monitor service desk performance and maintain SLA compliance
- Handle escalated technical issues and complex user problems
- Develop and improve IT support processes and workflows
- Train, mentor, and guide helpdesk staff
- Coordinate with IT infrastructure and network teams for issue resolution
- Track performance metrics and prepare operational reports
- Ensure proper documentation of incidents and solutions
- Maintain high levels of customer satisfaction and service quality
Skills For This Role
- IT service management (ITSM) and helpdesk operations experience
- Strong knowledge of ticketing systems (ServiceNow, Zendesk, Freshservice)
- Leadership and team management skills
- Troubleshooting skills for hardware, software, and network issues
- ITIL framework knowledge is highly preferred
- Customer service and communication skills
- Problem-solving and decision-making abilities
- Performance monitoring and KPI management
- Ability to manage escalations effectively
- Technical understanding of Windows, networks, and enterprise systems
Requirements
- Bachelor’s degree in IT, Computer Science, or related field preferred
- Proven experience in IT helpdesk or technical support leadership roles
- Experience managing IT support teams in a corporate environment
- Strong organizational and multitasking abilities
- Ability to work under pressure and manage priorities
- IT certifications (ITIL, Microsoft, CompTIA) are an advantage
- About the Company
- Interac8 Solutions is a growing IT services provider in Qatar offering technology support, infrastructure solutions, and managed IT services.
- We are committed to delivering reliable, efficient, and scalable IT support to businesses across various industries.
Why Work With Us
- Leadership role with real impact on IT service quality
- Supportive and collaborative technology environment
- Opportunities for professional growth and certifications
- Exposure to enterprise IT systems and operations
- Clear career advancement pathways into senior IT leadership
- Ready to Apply?
- If you are ready to lead an IT support team and improve service delivery at scale, apply today.
- الراتب المدفوع: QAR٩٬٠٠٠٫٠٠ لكل شهر
- موقع العمل: بشكل شخصي
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