oracle
IT Helpdesk Engineer
Fortinet Inc.
Bengaluru, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
Windows 11UbuntuMac OSActive DirectoryWindows 10MacOS
Free
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Windows 11UbuntuMac OS
Role Overview
We are seeking a dedicated team player to join our IT department as an IT Helpdesk / Support Engineer. The ideal candidate will have over 2 - 3 years of experience in the IT industry, specializing in IT service support, remote support, and system administration. The candidate will be responsible for ensuring the smooth operation of our IT infrastructure, providing top-tier end-user support, managing network configurations, and handling IT department requirements.
Key Skills for This Role
Windows 11UbuntuMac OSActive DirectoryWindows 10MacOS
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Job Summary
We are seeking a dedicated team player to join our IT department as an IT Helpdesk / Support Engineer. The ideal candidate will have over 2 - 3 years of experience in the IT industry, specializing in IT service support, remote support, and system administration. The candidate will be responsible for ensuring the smooth operation of our IT infrastructure, providing top-tier end-user support, managing network configurations, and handling IT department requirements.
Key Responsibilities
- End-User & Remote Support: Provide onsite, telephonic, and remote support (using MS Teams or any collaboration tools) to resolve functional and technical errors, hardware issues, network issues and OS breakdowns.
- System & Software Deployment: Install and configure operating systems (Windows 11, Ubuntu, Mac OS), push images to new laptops, and deploy specialized software. Active Directory & User Management: Manage users, groups, and computers in Active Directory, including creating accounts, resetting passwords, enabling/disabling access, and configuring user profiles based on requirements.
- Network & Infrastructure Setup: Configure and troubleshoot LAN networking, shared drives, and network devices utilizing a strong understanding of the OSI Model, TCP/IP suite, DHCP, DNS, NAT, and IPv4/IPv6.
- Email & Communication Configuration: Configure and troubleshoot MS Outlook, MS Teams etc. Security & Patch Management: Maintain application updates, update critical patches and enforcing client-based policies to secure all computers available in the production.
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