IT Helpdesk Analyst II

This position would provide support to KDADS /HS-BIT Help Desk, responsible for software license inventory/tracking; KDADS web application security, new hire/termination paperwork and Aspen/iQIES support.

Job Responsibilities may include but are not limited to the following:

This position has responsibility to cover the KDADS Computer Help Desk.

This function serves as the initial contact for users reporting problems with the various IT systems used by the agency and outside agency users.

This function includes reporting by phone, voicemail, email, system requests and face to face contact.

This position responds to errors and questions from users and performs initial troubleshooting activities to determine the type of assistance needed.

The needed assistance or needed repairs could be administered by this staff themselves or dispatches appropriate staff including internal/external entities including HS-EBIT, and OITS Central Office to resolve the issue or answer questions.

This position will also do some administration/troubleshooting duties for KDADS Web Applications, Aspen/iQIES, Outlook email, Windows Active Directory and Network Operating Systems.

There will be troubleshooting of various agency software suites, and software applications as needed.

The incumbent is one of the primary KDADS Web application support for KDADS staff and non-state users.

This position will follow up with testing the completed repairs to ensure that they are appropriate and provide the needed relief from the reported problem.

This position is responsible for processing security agreements and setting up KDADS web application security/roles access to users.

This includes KDADS staff along with all external KDADS web application users.

This position is responsible for the KDADS software, software records, inventory and tracking.

This position is designated as support for Aspen/iQIES and ImageNow support as needed.

This position is responsible for processing the paperwork needed for new hire/termination that IT staff need for user accounts, equipment and inventory.

Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism.

Assists other employees in the work unit in accomplishing assignments as necessary.

• High School Diploma or equivalent and three months experience installing software on microcomputer systems and using word processing, database or spreadsheet applications.
• Requires light physical exertion.
• Ability to lift up to 50 lbs.
• The incumbent may be required to move and load onto carts or into vehicles lightweight or easily moved items (e.g., books, file folders, boxes of office supplies and other office equipment) and computer components (desktop and tower cases, monitors, servers, printers and small attachments such as keyboards and mice); operate light equipment; and perform repetitive motions for brief periods. The unpacking, de-crating, and/or moving of new computer equipment is required as assigned.

• Knowledge of the basic principles, methods and techniques of computer operations.
• Two years hands on computer equipment and/or computer user support.
• Knowledge of the operation of industry standard software packages, utility programs, and service aids.
• Ability to install and maintain vendor-supplied software packages.
• Ability to read and comprehend technical information relating to proprietary software and computer or telecommunications hardware systems.
• Ability to troubleshoot/repair computer hardware.
• Ability to establish and maintain effective working relationships with internal/external users, developers, vendors, and technical/administrative supervisors.
• Ability to communicate effectively to different levels of users.

• Must be able to pass a background check prior to employment.

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• DD214 (if you are claiming Veteran’s Preference)

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• Cover Letter
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Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer .

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The veterans' preference laws do not guarantee the veteran a job.

Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran’s Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions.

If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position.

The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE : The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS.

These documents should be scanned and emailed to Gustavo.Victoriano@ks.gov , or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Docking State Office Building 915 SW Harrison Ave, Suite 260 Topeka, KS 66612

The State of Kansas is an Equal Opportunity Employer.

All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.