{bc}
Apply
jazzhr

IT Help Desk Technician - Swing Shift

Foxconn Industrial Internet - FII
San Jose, USA
Full-time
Mid · 2+ years experience
Onsite
USD 80000-100000 yearly / year
Discovered 1 weeks ago
WindowsmacOSMicrosoft OfficeActive DirectoryPrintersTCP/IP
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

WindowsmacOSMicrosoft Office
Smart Apply

Full Job Posting

  • First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
  • Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
  • System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
  • User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
  • Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
  • Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
  • Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
  • IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
  • Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
  • Perform additional responsibilities as needed to support business objectives.
  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
  • Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
  • Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
  • Strong interpersonal skills and a highly customer-service-oriented approach.
  • Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
  • Self-motivated with a strong desire to learn and adapt to new technologies and processes.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Foxconn Industrial Internet - FII

Production Manager (NC Site)

Durham, USA

Discovered 1 weeks agoFull-time

Facilities Electrical Engineer

Durham, USA

Discovered 1 weeks agoFull-time

Manufacturing Engineer (EPD II)

San Jose, USA

Discovered 1 weeks agoFull-time

Product Engineer (NC Site)

Durham, USA

Discovered 1 weeks agoFull-time

Cost Analyst

Houston, USA

Discovered 1 weeks agoFull-time

System Administrator

San Jose, USA

Discovered 1 weeks agoFull-time

Test Engineer (G-Project)

Houston, USA

Discovered 1 weeks agoFull-time

RMA Test Technician - Swing shift (NVD)

San Jose, USA

Discovered 1 weeks agoFull Time, Temporary