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IT Help Desk Technician
Dale WorkForce Solutions
Waltham, KSA
Full Time
Mid
Onsite
4 weeks ago
WindowsActive DirectoryOffice 365DNSDHCPTCP/IP
Free
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WindowsActive DirectoryOffice 365
About the Role
Dale WorkForce Solutions is seeking a Help Desk Technician for a direct hire opportunity in Waltham, MA. The role involves imaging PCs, providing technical support, and troubleshooting hardware/software issues in a medical IT consulting environment.
Key Skills for This Role
WindowsActive DirectoryOffice 365DNSDHCPTCP/IP
Responsibilities
- Work with team to image and swap out PCs across the entire network
- Travel required to swap and replace equipment
- Assist with technical support to end users via phone, email, or in person
- Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices
- Install, configure, and maintain operating systems, software applications, and peripherals
- Assist with setting up and managing user accounts, permissions, and access rights in Active Directory
- Perform basic network troubleshooting (e.g., Wi Fi connectivity, IP conflicts, printer setup)
- Help maintain IT documentation, including hardware/software inventories and technical procedures
- Collaborate with senior IT staff for escalated issues and ongoing projects
- Ensure the security and privacy of networks and computer systems
- Assist with routine maintenance of servers, backups, and system updates
- Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems
Requirements
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Min 2+ years of experience in a help desk or IT support role in a professional environment
- Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware
- Familiarity with Windows operating systems
- Excellent troubleshooting methodology and skills
- Ability to work a flexible schedule; may require travel to satellite locations
- Strong skills deploying, using, and troubleshooting Windows desktop operating systems
- Understanding of Microsoft Active Directory, Group Policy, and File and Print services
- Understanding of Office 365
- Networking Protocols including DNS, DHCP, & TCP/IP
- Familiar with Enterprise Anti Virus technologies
- Understanding of Terminal /RDP and or Citrix Services administration and troubleshooting
Full Job Posting
Overview
- A leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to be onsite in Waltham, MA.
Duties and Responsibilities
- Work with team to image and swap out PCs across the entire network.
- Travel required to swap and replace equipment.
- Assist with technical support to end users via phone, email, or in person.
- Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices
- Install, configure, and maintain operating systems, software applications, and peripherals.
- Assist with setting up and managing user accounts, permissions, and access rights in Active Directory.
- Perform basic network troubleshooting (e.g., Wi Fi connectivity, IP conflicts, printer setup)
- Help maintain IT documentation, including hardware/software inventories and technical procedures.
- Collaborate with senior IT staff for escalated issues and ongoing projects.
- Ensure the security and privacy of networks and computer systems.
- Assist with routine maintenance of servers, backups, and system updates.
- Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
- Min 2+ years of experience in a help desk or IT support role in a professional environment.
- Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware.
- Familiarity with Windows operating systems.
- Excellent troubleshooting methodology and skills.
- Ability to work independently and in a team environment
- Candidates must always retain the highest level of professionalism.
- Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations
- Willingness to learn new technologies and develop professionally
- Microsoft Certification (MCSE or MSTP) a plus but not required.
Required Technologies
- Strong skills deploying, using, and troubleshooting Windows desktop operating systems
- Understanding of Microsoft Active Directory, Group Policy, and File and Print services
- Understanding of Office 365
- Networking Protocols including DNS, DHCP, & TCP/IP
- Familiar with Enterprise Anti Virus technologies
- An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting
- Experienced deploying workstations using PDQ, MDT.
- Candidate must be familiar with automated trouble ticketing systems
- Candidate must be familiar with automated systems monitoring tools
Familiarity with the following technologies is a plus
- Knowledge of Dell hardware
- Knowledge of Windows Configuration designer
- Working knowledge of Cisco switches
- Knowledge of Windows scripting
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