IT Help Desk Technician (OH, Lima)
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Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: ?
Responds to and logs requests for technical assistance in person, via phone, and electronically. ?
Diagnoses and resolves basic technical hardware and software issues. ?
Redirects unanswered problems to appropriate resource. ?
Identifies and escalates situations requiring urgent attention. ?
Tracks and routes problems and requests, and documents resolutions. ?
Stays current with system information, changes, and updates. ?
Performs other related duties as assigned.
About First Security Bank
Arkansas-based bank offering personal, business, and investment services.
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