IT Help Desk Support
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Key skills for this role
About the Role
ALTAWKILAT is looking for an IT Help Desk Support to install and troubleshoot Windows OS, Microsoft Office, and hardware devices, and provide IT support across multiple sites for approximately 500 users.
Key Skills for This Role
Responsibilities
- Install and troubleshoot Windows OS and related software
- Install and support Microsoft Office and Office 365 applications
- Install, configure, and maintain hardware devices (e.g., printers, scanners, copiers)
- Utilize remote support tools to assist end users effectively
- Provide IT support across multiple physical sites for approximately 500 users
- Enhance system performance by identifying issues and recommending improvements
- Manage help desk tickets: track, prioritize, and resolve technical support requests
- Maintain accurate records of IT assets: import, assign, and retire equipment in the IT inventory system
Requirements
- Experience installing and troubleshooting Windows OS and related software
- Experience installing and supporting Microsoft Office and Office 365 applications
- Ability to install, configure, and maintain hardware devices (e.g., printers, scanners, copiers)
- Proficiency in using remote support tools to assist end users
- Ability to provide IT support across multiple physical sites
- Experience managing help desk tickets: track, prioritize, and resolve technical support requests
- Ability to maintain accurate records of IT assets
Full Job Posting
Responsibilities
- Install and troubleshoot Windows OS and related software.
- Install and support Microsoft Office and Office 365 applications.
- Install, configure, and maintain hardware devices (e.g., printers, scanners, copiers).
- Utilize remote support tools to assist end users effectively.
- Provide IT support across multiple physical sites for approximately 500 users.
- Enhance system performance by identifying issues and recommending improvements.
- Manage help desk tickets: track, prioritize, and resolve technical support requests.
- Maintain accurate records of IT assets: import, assign, and retire equipment in the IT inventory system.
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