IT Help Desk Specialist

Provide advanced technical support and mentorship to help desk specialists

Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance

Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms

Quickly and efficiently resolve complex support tickets involving hardware, software, and malware

Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems

Enhance documentation for processes, training, and internal resources

Contribute to the technology integration of mergers and acquisitions across several business units

Bachelor’s degree in computer information systems or a related field

3-5 years of experience in help desk support

Experience managing conference rooms and A/V equipment

Excellent written and spoken communication skills

Strong ability to prioritize tasks, use resources wisely, and drive process improvement

Customer-centric attitude with a strong passion for helping others

Passion for improving education through technology!

The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.