IT Help Desk
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Key skills for this role
About the Role
IT Help Desk Job Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries eit.
Key Skills for This Role
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Train computer users.
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
Job Requirements
- Bachelor s degree in computer science, computer engineering.
- Minimum 8 years of industry experience in a similar field.
- Very good communication, problem-solving, analytical, and decision making skills.
- Maintain daily performance of computer systems.
- Must be a team player and able to work for extended hours.
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