IT Help Desk

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and experience will be considered.
• IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.
• Experience with IT help desk software and remote desktop tools is a plus.
• Familiarity with Active Directory, Group Policy, and enterprise-level IT environments is a plus.
• Basic understanding of Windows operating systems, Microsoft 365, networking, and troubleshooting methods.
• Ability to diagnose and resolve basic IT issues in a professional and efficient manner.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and a willingness to learn and grow within the IT field.
• Ability to multitask and handle multiple issues simultaneously in a fast-paced environment.
• Self-motivated with strong attention to detail and documentation skills.
• Ability to work effectively in a team environment.
• Valid driver's license and reliable transportation to get to and from work.

• Able and willing to work long hours including day, night, and weekend shifts as needed, and work outside of normal hours.
• Able to sit, walk, lift, reach, stoop, stand, grasp, balance, climb, kneel, crouch, and lift up to 25 pounds occasionally.
• Able to work in both office and outside environments, including job sites subject to weather changes, noise, and job hazards.
• Requires good manual dexterity and the ability to work at a computer for extended periods.

This entry-level role is designed as a stepping stone into more advanced IT functions.

The right candidate will have the opportunity to grow into roles such as:

• Desktop Support – Handling more complex workstation, hardware, and software issues.
• Application Support – Supporting enterprise software and assisting with troubleshooting.
• Network Support – Learning about networking equipment, security, and infrastructure.
• Server Support – Gaining hands-on experience with server administration and cloud technologies.

Whitaker Construction offers an exceptional benefits package including:

• Employee Stock Ownership Plan (ESOP). Employees earn shares in the company – All employees have ownership in the company and its success.
• Competitive wages.
• Health, Dental, Vision, Life, Short Term Disability, Supplemental Insurance.
• 401K and Match.
• Paid Holidays.
• Paid Personal Days.
• Quarterly Incentive Program (profit sharing).
• Referral Bonuses.
• Employee Assistance Program (EAP).

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Whitaker Construction is an “equal opportunity employer.” Whitaker will not discriminate and will take “affirmative action” measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.

Women and minorities are encouraged to apply.