IT Help Desk I (Pipeline)

• Education: High school diploma or equivalent. Associate degree in IT or related field preferred.
• Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
• Clearance: U.S. citizenship required ;
• ability to obtain and maintain DoD Secret Clearance .
• ability to obtain and maintain DoD Secret Clearance .
• Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire:
• CompTIA A+ CompTIA Network+ CompTIA Security+ CE Equivalent IAT Level I certification
• CompTIA A+
• CompTIA Network+

• Equivalent IAT Level I certification
• Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Training Requirements (must be completed within 30 days of hire, then annually):
• DoD Cyber Awareness / IA Training DoD AT Level I (Anti-Terrorism Awareness) OPSEC Awareness Training (Level I) iWATCH Training

• iWATCH Training
• Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.
• Strong attention to detail and organizational skills.
• U.S. citizenship (required for access to government systems).
• Ability to obtain and maintain a government security clearance.

• Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.
• Experience working in a government or defense contracting environment.
• Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.

• Onsite work required at our Honolulu, Hawaii location.
• Standard duty hours: Monday – Friday, 0800–1600 HST , excluding federal holidays.
• May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates.

Our Pipeline?

• Be first in line for upcoming openings aligned with your experience and career goals.
• Stay connected with Lucayan’s recruiting team for priority consideration.
• Join a mission-focused environment where your expertise makes a tangible impact.