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IT Help Desk Analyst
Cyrq Energy
Reno, KSA
Full Time
Entry
Onsite
3 weeks ago
Windows 10/11Active DirectoryMicrosoft 365NetSuiteAcronisEndpoint Security
Free
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Windows 10/11Active DirectoryMicrosoft 365
About the Role
Cyrq Energy seeks an IT Help Desk Analyst to serve as the primary on-site technology resource at its Reno, NV headquarters. You will own end-user support, systems administration, and IT asset management, handling hardware, software, and network issues.
Key Skills for This Role
Windows 10/11Active DirectoryMicrosoft 365NetSuiteAcronisEndpoint Security
Responsibilities
- Serve as first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk up
- Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices
- Escalate complex issues to Lead Systems Engineer with documentation
- Manage and close tickets in NetSuite IT support ticketing system
- Support Microsoft 365 environment user provisioning and access
- Manage full employee IT lifecycle (new user to deprovisioning)
- Monitor and manage endpoint protection; respond to security alerts
- Perform routine maintenance on workstations and local network equipment
- Assist with Acronis cloud backup monitoring and recovery tasks
- Maintain accurate inventory of IT assets across all locations
Requirements
- High school diploma or equivalent
- 1 or more years of experience in a help desk, desktop support, or IT support role
- Working knowledge of Windows 10/11, Active Directory, and Microsoft 365
- Experience troubleshooting hardware and networking basics (DNS, DHCP, VPN)
- Valid driver's license and acceptable motor vehicle record
- Ability to complete domestic travel up to 5%
- CompTIA A+, Network+, or Microsoft certifications preferred
- Familiarity with ERP based ticketing systems; NetSuite preferred
- Experience with endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar)
- Experience with Acronis or similar enterprise backup solutions
Full Job Posting
Brief Description
- This position is the primary on site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day to day IT support needs, owning end user support, systems administration, and IT asset management across the entire company.
Responsibilities
- Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk up
- Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices
- Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close
- Manage and close tickets in Cyrq’s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base
- Support Microsoft 365 environment user provisioning and access
- Manage full employee IT (hardware / software) lifecycle (new user to deprovisioning)
- Monitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols
- Perform routine maintenance on workstations and local network equipment
- Assist with Acronis cloud backup monitoring and recovery tasks
- Coordinate with the NetSuite Admin on user access provisioning, license management, and ERP related IT support requests
- Work closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction
- Maintain accurate inventory of IT assets across all Cyrq Energy locations
Requirements
- High school diploma or equivalent
- CompTIA A+, Network+, or Microsoft certifications (MD 102, MS 900, or equivalent) preferred
- 1 or more years of experience in a help desk, desktop support, or IT support role
- Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365
- Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN)
- Familiarity with ERP based or integrated ticketing systems; experience with NetSuite preferred
- Experience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment
- Exposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar)
- Experience with Acronis or similar enterprise backup solutions
- Valid driver’s license and acceptable motor vehicle record
- Ability to complete domestic travel, up to 5%
- Strong written and verbal communication skills; able to explain technical concepts to non technical users
What We Offer
- Multiple medical, dental, and vision plans
- 401(k) with an immediate 5% company match and no vesting requirement
- Annual bonus program
- Company paid short and long term disability insurance
- Paid holidays, paid time off, paid parental leave
Who is Cyrq Energy?
- Cyrq Energy harnesses the heat of the earth to create clean energy.
- Values: Safety, Respect, Personal Accountability, Results orientation, Collaboration.
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