IT Functional Analyst
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Key skills for this role
Role Overview
Act as a bridge between business stakeholders and IT delivery teams.
Capture, document, analyze, and translate business requirements into effective technology solutions.
Support functional analysis, policy and project documentation, process design, stakeholder coordination, training, and governance across enterprise business applications.
Key Skills for This Role
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Job summary
Act as a bridge between business stakeholders and IT delivery teams.
Capture, document, analyze, and translate business requirements into effective technology solutions.
Support functional analysis, policy and project documentation, process design, stakeholder coordination, training, and governance across enterprise business applications.
Functional analysis and requirements
- Conduct business process analysis and requirements gathering through workshops, interviews, and document reviews.
- Prepare Business Requirement Documents and Functional Requirement Specifications.
- Develop use cases and functional scenarios.
- Validate requirements with business owners and maintain traceability.
Project documentation and governance
- Develop and maintain project charters, scope documents, functional specifications, test scenarios, and UAT documentation.
- Prepare and maintain RACI matrices.
- Ensure documentation aligns with IT governance and audit requirements.
Process mapping and improvement
- Analyze existing business processes and design optimized process flows.
- Prepare process flow diagrams using standard tools such as Visio.
- Identify automation and system enhancement opportunities.
Project and delivery support
- Support project managers with planning, coordination, action tracking, and documentation deliverables.
- Coordinate with technical teams, vendors, and system integrators to clarify requirements and solution design.
Meetings and coordination
- Facilitate departmental meetings, project workshops, and requirement review sessions.
- Prepare meeting minutes and maintain action plans.
- Coordinate among business users, the business applications team, and vendors.
Testing, training, and change
- Coordinate and support UAT, test-case preparation, and execution.
- Develop training materials, user guides, and functional documentation.
- Conduct end-user training and knowledge-transfer workshops.
- Support post-go-live stabilization and user adoption.
Business applications support
- Support day-to-day coordination of the Business Applications team.
- Assist with enhancement and change requests.
- Contribute to application usage, data quality, and business efficiency improvements.
Preferred qualifications
- Master’s degree in business administration, Information Systems, or a related field.
- Project Management Certification.
- Minimum 8+ years of experience as a Business Analyst or Functional Analyst.
- Proven experience in requirements gathering, process analysis, and solution implementation.
- Strong stakeholder management and cross-functional coordination skills.
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