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IT Field Support Technician
Ford Office Technologies
Niles, KSA
Full Time
Entry
Field
3 weeks ago
Microsoft 365TCP/IPDNSSMTPLAN/WANWi Fi
Free
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Microsoft 365TCP/IPDNS
About the Role
Ford Office Technologies is hiring an IT Field Support Technician to provide on-site Tier 1 support at customer locations. The role involves troubleshooting hardware/software, setting up user accounts, and managing Microsoft 365.
Key Skills for This Role
Microsoft 365TCP/IPDNSSMTPLAN/WANWi Fi
Responsibilities
- Set up new user accounts and profiles and handle any password issues
- Provide on site technical support for desktops, laptops and printers
- Support the training and roll out of new applications
- Install, configure, and maintain hardware and software systems
- Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi Fi)
- Set up and work with smart boards, and basic knowledge of working with a server and networking
- Chrome book repair and google suite
- Answer basic questions about installation, operation, configuration, customization, and usage of network connected devices
- Perform system upgrades and routine maintenance
- Manage and support Microsoft 365 accounts and services
- Prioritize and manage multiple open cases at one time by maintaining files and records
Requirements
- Associate degree or equivalent from a technical school or related work experience is required
- Minimum of 1 3 years working in a professional helpdesk environment
- A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred
- A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience
- Applicants with CDIA+ or COMPTIA A+ certification is a plus
- Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs
- Aptitude for quick learning of technical and procedural topics, self motivating/self learning work approach, and the ability to work and set goals with little supervision
- Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player
- Must have a valid driver’s license and proof of insurability
- Ability to lift 50 lbs
- Ability to provide excellent customer service and communicate technical information clearly
Full Job Posting
Description
- Ford Office Technologies is growing and due to this growth, we are seeking a reliable and customer focused IT Field Support Technician to join our team.
- In this role, you will go on site to our customers’ locations and provide Tier 1 level IT support which will include, but not limited to; technical support, troubleshooting hardware and software issues, and ensure our clients’ IT systems are operating efficiently.
- The ideal candidate is hands on, detail oriented, and comfortable working independently in various field environments.
Responsibilities
- Set up new user accounts and profiles and handle any password issues.
- Provide on site technical support for desktops, laptops and printers.
- Support the training and roll out of new applications.
- Install, configure, and maintain hardware and software systems.
- Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi Fi).
- Ability to set up and work with smart boards, and basic knowledge of working with a server and networking.
- Chrome book repair and google suite.
- Answer basic questions about installation, operation, configuration, customization, and usage of network connected devices.
- Perform system upgrades and routine maintenance.
- Manage and support Microsoft 365 accounts and services.
- Prioritize and manage multiple open cases at one time by maintaining files and records.
Requirements
- Associate degree or equivalent from a technical school or related work experience is required.
- Minimum of 1 3 years working in a professional helpdesk environment.
- A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
- A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
- Applicants with CDIA+ or COMPTIA A+ certification is a plus.
- Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
- Aptitude for quick learning of technical and procedural topics, self motivating/self learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
- Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
- Must have a valid driver’s license and proof of insurability.
- Ability to lift 50 lbs.
- Ability to provide excellent customer service and communicate technical information clearly.
In Return We Offer
- 401(k) with company match
- Bereavement Leave
- Vacation Benefits
- Holidays
- Medical, Dental, and Vision Care Insurance
- Life Insurance – both company paid and additional coverage.
- Voluntary Short Term and Long Term Disability Insurance
- Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
- CDA Scholarship Foundation
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