IT & ERP Manager | Abu Dhabi

NSDA is a manufacturer in the tobacco industry

, operating a modern, high-speed production facility in Abu Dhabi.

We are committed to operational excellence, product quality, and the continuous development of our employees.

We are looking for a

to lead and operate the

IT infrastructure, ERP support, information security, vendor management, and IT–business alignment

for a manufacturing plant in Abu Dhabi.

The ideal candidate combines

strong technical expertise

, any

,

information security awareness

, and

excellent stakeholder management skills

, with proven experience in a

manufacturing or industrial environment

.

Act as

IT owner of ERP

(Finance, Supply Chain Management, Manufacturing).

day-to-day stability and performance

of ERP across finance, production, warehouse, and sales processes.

Coordinate and manage:

Incident resolution and root-cause analysis

User support (L1/L2/L3 coordination)

Minor enhancements, configuration changes, and updates

Act as the

primary interface between business users and external implementation/support partners

.

Support ongoing

ERP rollout phases

, integrations (MES, track & trace, tax systems), and future enhancements.

user access, roles, segregation of duties

, and audit requirements in ERP.

Own and manage

local IT infrastructure

, including:

Servers / cloud services (Azure preferred)

End-user devices (PCs, scanners, printers, industrial devices)

Factory floor IT components (where applicable)

high availability

of systems supporting production, warehousing, and logistics.

Manage backups, disaster recovery, and business continuity planning.

Act as the

local Information Security responsible person

for the plant.

Implement and enforce

IT security policies

, including:

Access control

Endpoint security

Network security

Data protection and backup

Ensure compliance with:

Corporate IT security standards

Local regulatory requirements in the UAE

Audit requirements (internal/external)

Coordinate security assessments, vulnerability remediation, and incident response.

Support secure integration with third-party systems (track & trace providers, government portals, distributors).

IT vendors and service providers

, including:

Infrastructure providers

Telecom and connectivity vendors

Specialized in track & trace / serialization solutions

Own vendor relationships, including:

Contract negotiations and renewals

SLA definition and monitoring

Cost control and budget tracking

Ensure vendors deliver

on time, within scope, and according to quality and security requirements

.

Act as a

trusted IT business partner

for:

Translate business requirements into

IT/ERP solutions

.

Identify opportunities to:

Improve operational efficiency

Reduce manual work

Improve data quality and reporting

Support change management, user adoption, and training activities.

5–7+ years of experience

in IT roles, preferably in

manufacturing, FMCG, industrial, or regulated industries

.

2+ years of experience with any ERP

(Finance and/or Supply Chain Management).

ERP systems in a production/manufacturing environment

.

external implementation partners and managed service providers

.

is a strong advantage.

regulated industries

(excise goods, food & beverage, tobacco, chemicals) is highly desirable.

Strong functional understanding of:

Manufacturing processes (BOM, production orders, shop floor execution)

User/security role management

Configuration and basic customization

Integration concepts (APIs, middleware, Azure Logic Apps)

Power Platform (Power BI, Power Apps, Power Automate) – good working knowledge.

Networking basics (firewalls, VPN, segmentation).

Windows Server / Active Directory / Entra ID.

End-user and industrial IT devices support.

Solid understanding of:

Access management

Endpoint and network security

Backup & disaster recovery

Security incident management

ownership mindset

and accountability.

Ability to operate in a

hands-on role

, not only managerial.

communication skills

— able to speak both “IT” and “business”.

stakeholder management

and conflict resolution skills.

Structured, pragmatic, and solution-oriented approach.

Comfortable working in a

multicultural environment

.

Ability to work under pressure in a production-critical environment.

English – fluent (mandatory)

Arabic – advantage

, but not mandatory

Integration with government or regulatory portals

Project management certification (PMP, PRINCE2) or similar.

Microsoft certifications