IT Engineer

About the Role

Responsibilities

• Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution.
• Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
• Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
• Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware.
• Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
• Partner with Security, People, and Finance on access controls, compliance, and asset management.
• Lead IT onboarding for new hires and ensure a seamless day-one experience.

Qualifications

• 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
• Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
• Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
• Experience managing office IT infrastructure, including networking, AV, and conference room technology.
• Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues.
• A clear communicator who can document processes and support non-technical teammates.
• Willing and able to work on-site 5 days per week in our SF office.
• Our people are our most valuable asset. The salary range for this role is $90,000 - $180,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.