IT End User Support Analyst - Level 2

Skills and Attributes

• Excellent written and verbal communication skills. • Strong customer service orientation with a positive and professional attitude. • Demonstrated analytical and problem-solving abilities. • Highly motivated with the ability to work independently. • Strong organizational and time-management skills. • Ability to manage multiple priorities in a fast-paced environment. • Proven ability to identify and implement continuous improvement initiatives. • Ability to work effectively with globally distributed teams across multiple time zones.
• Preferred Experience • 3+ years of related IT Service Desk or End User Support experience (Preferred). • 3+ years supporting Windows, macOS, Microsoft 365, endpoint hardware, and common enterprise technologies (Preferred). • 3+ years supporting Active Directory, LDAP, and Identity Management technologies (Preferred). • Experience supporting endpoint management, vulnerability remediation, and device lifecycle management (Preferred). • Experience providing Level 2 technical support in both remote and onsite environments (Preferred). • Experience provisioning, configuring, and supporting end user hardware (Preferred). • Experience supporting a global organization with geographically distributed users (Preferred). • Minimum of 2 years of networking experience (Required). • Strong troubleshooting and analytical skills (Required). • Understanding of network management and troubleshooting concepts (Preferred). • Ability to work outside standard business hours as operational requirements dictate
• Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.