indeed
IT Desktop Support Analyst
Stantec
Birmingham, GBR
Onsite
Discovered 1 weeks ago
Windows 10/11Microsoft Office SuitePC hardware configuration and rebuildsEnd-user technical supportHardware, software, and connectivity troubleshootingDesktop and remote support
Free
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Windows 10/11Microsoft Office SuitePC hardware configuration and rebuilds
Role Overview
Join the UK national Desktop Support team as an IT Desktop Support Analyst based in the Birmingham office.
Provide high-quality technical support to end users through desk-side and remote support.
Support users across a complex corporate IT environment and contribute to integration work and office moves.
Key Skills for This Role
Windows 10/11Microsoft Office SuitePC hardware configuration and rebuildsEnd-user technical supportHardware, software, and connectivity troubleshootingDesktop and remote support
Full Job Posting
About the Role
Join the UK national Desktop Support team as an IT Desktop Support Analyst based in the Birmingham office.
Provide high-quality technical support to end users through desk-side and remote support.
Support users across a complex corporate IT environment and contribute to integration work and office moves.
Workplace and Travel
- The role is office based across the Birmingham offices at Edmund Street, Cherry Street, and Redditch.
- Occasional travel to regional offices is required to provide on-site support.
Responsibilities
- Resolve end-user hardware, software, and connectivity issues efficiently.
- Provide desk-side and remote technical support across Windows environments.
- Build, configure, rebuild, and deploy PCs and peripherals.
- Collaborate with colleagues to resolve incidents and improve service delivery.
- Support system and organisational integration projects.
- Build strong user relationships through excellent customer service.
- Identify recurring issues and support proactive problem management.
- Adhere to security and IT policies while helping reduce user downtime.
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