IT Deskside Support Analyst

• Good knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Basic understanding of Active Directory, network connectivity, and VPN technologies.
• Experience supporting laptops, desktops, printers, and mobile devices.
• Familiarity with remote support tools and ticketing systems (e.g., ServiceNow).
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Fluent English (written and verbal) and local language knowledge.

Customer Focus: Delivers prompt, courteous, and effective support to all users.

Accountability: Takes ownership of assigned tasks and follows through to resolution.

Teamwork: Works collaboratively and supports colleagues to achieve common goals.

Communication: Explains technical information clearly to non-technical users.

Adaptability: Remains flexible and calm under pressure in a fast-paced environment.

Continuous Learning: Proactively develops skills and keeps knowledge up to date.

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect.

To demonstrate these Values, we expect to observe the following from everyone:

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

• Every job matters. We each do our part to ensure our colleagues, and our customers succeed in their goals.
• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

If you want to be part of a team that helps make travel and culinary memories, join us!