workday
IT Desk-side Technician
Foresters
Toronto, CAN
Full-time
Entry · 2+ years experience
Hybrid
CAD 47300-69300 yearly / year
Discovered 2 weeks ago
Microsoft CopilotMicrosoft 365ExchangeActive DirectoryFile ShareAzure Portal
Free
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Microsoft CopilotMicrosoft 365Exchange
Key Skills for This Role
Microsoft CopilotMicrosoft 365ExchangeActive DirectoryFile ShareAzure Portal
Full Job Posting
Key Responsibilities
- Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.
- Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.
- Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.
- Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.
- Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.
- Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.
- Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions. Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures
- Potential after hours support and light travel
Key Qualifications
- Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
- 2-5 years’ experience with end-user device support within a corporate environment
- Superior problem solving and communication skills
- Customer service orientation and capability to manage customer expectations
- General understanding of the Insurance, Financial and Fraternal industries
- Demonstrable experience working in a client-facing position
- Ability to work individually and as a team, managing time effectively
- Strong experience in the Microsoft product suite including Windows and Microsoft365
- Remote support/tools knowledge
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