IT Customer Support Executive
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Key skills for this role
About the Role
Ensure proper computer operation by resolving end user requests, performing maintenance, and documenting processes; requires IT diploma and strong problem-solving skills.
Key Skills for This Role
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Overview
The IT Support Executive s role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving escalated end user help requests in a timely and accurate manner.
Operational Management
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Install anti-virus software and ensure virus definitions are up-to-date.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
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