IT Customer Service Technician

• Must have an active Secret clearance
• Must have an active Sec+ certification
• Must have at least 2 years of experience in IT or Technical Customer Service

• IAT Level I (A+ce, Net+ce; Security+ce preferred) certified
• Experience with Active Directory, Windows 11, Beyond Trust, technical understanding of MS Office
• Experience with SCCM (Systems Center Configuration Manager)
• Experience with VPN (Virtual Private Network) and VTC (Video Teleconference)
• Experience with Windows11 tool, RDP (Remote Desktop Protocol)
• Experience troubleshooting laptops, printers, and cell phones.
• Some IT experience, preferably DoD/W
• Excellent Customer Service skills.
• Professional demeanor and appearance.
• Good communication skills.
• Must be able to work with a diverse and dynamic team.
• Time management
• Flexibility with time and availability to support the mission
• Other duties as assigned to support the mission

• 100% Onsite Support Required. Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

• Ability to remain in a stationary position (sitting/standing) for extended periods, up to [4] hours
• Ability to operate a computer and other office equipment, including frequent use of hands for typing
• Ability to communicate effectively in person, by phone, and in writing
• Occasionally move about the office to access files, equipment, or attend meetings
• Visual acuity sufficient to read printed and electronic documents, and to view a computer screen for extended periods.

Additional information

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental.

Our culture is alive and evolving, but it always stays true to its roots.

Here, you are valued as a family member, and we believe that we can accomplish great things together.

Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile?

We call it the 6Hs, the values that define our culture and guide everything we do.

Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions.

It's how we show up every day.

It's who we are.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.