greenhouse
IT Coordinator
C3EL
Idaho, USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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Job Title: IT Coordinator
Security Clearance: DOE L (or DoD Secret or higher equivalent)
Naval Reactors Facility (NRF), Idaho
(Due to the nature of the work and contract requirements, U.S.
Citizenship is required. )
Description
C3EL is seeking an IT Coordinator to provide on-site IT support to Naval Reactors Laboratory Field Office (NRLFO) personnel at the Idaho Branch Office, Naval Reactors Facility (NRF), Idaho.
This position serves as a hands-on IT support and coordination resource responsible for user support, IT asset and software coordination, ticket management, telecommunications support, project coordination, and IT process improvement.
Responsibilities
will include, but not be limited to:
- Provide direct IT support and coordinate support with site IT organizations.
- Support employee onboarding and offboarding.
- Maintain hardware/software knowledgebase information.
- Coordinate asset delivery, tracking, installation, documentation, and refresh activities.
- Support software installation and configuration.
- Troubleshoot and coordinate connectivity and non-enterprise system issues.
- Monitor Remedy tickets and drive resolution within established SLAs.
- Identify recurring IT problems and coordinate corrective actions.
- Support voice, data, video conferencing, webcams, telephony, and related communications technologies.
- Track IT projects and initiatives.
- Develop and maintain IT policies, procedures, and documentation.
- Provide weekly management status briefings.
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