IT Change Manager
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Key skills for this role
About the Role
The Saudi National Bank seeks an IT Change Manager to govern and facilitate the Change Management process, ensuring all IT changes are assessed, authorized, and implemented in a controlled manner.
Key Skills for This Role
Responsibilities
- Own and operate the end to end Change Management process in alignment with ITIL best practices
- Chair and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings
- Review, evaluate, and approve or reject Request for Change (RFC) submissions based on risk, impact, and resource availability
- Maintain the Change Schedule and coordinate change windows with operational teams
- Assess the risk and business impact of proposed changes, ensuring appropriate mitigation strategies and rollback plans
- Communicate approved changes and their impact to all relevant stakeholders
- Produce clear, concise Change Management reports and post implementation reviews for leadership
- Define, maintain, and continuously improve Change Management policies, processes, procedures, and templates
- Ensure all change activities are properly documented, auditable, and compliant with governance and regulatory requirements
- Administer and optimize the Change Management module within the ITSM platform
Requirements
- Bachelor's degree in information technology, Computer Science, Business Administration, or related field
- ITIL Foundation certification (v3 or v4) mandatory
- Minimum 4 6 years of experience in IT Service Management
- At least 2 years in a dedicated Change Management role
- Proven experience chairing CAB meetings
- Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy
- Solid understanding of enterprise IT environments
- Excellent communication, facilitation, and stakeholder management skills
Full Job Posting
Role Overview
- The IT Change Manager is accountable for governing and facilitating the Change Management process across the organization.
- This role protects the stability of IT services by preventing unauthorized or poorly planned changes from negatively impacting business operations.
Key Responsibilities
- Own and operate the end to end Change Management process in alignment with ITIL best practices and organizational policy.
- Chair and facilitate the Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
- Review, evaluate, and approve or reject Request for Change (RFC) submissions based on risk, impact, and resource availability.
- Maintain the Change Schedule (Forward Schedule of Change — FSC) and coordinate change windows with operational teams.
- Assess the risk and business impact of proposed changes, ensuring appropriate mitigation strategies and rollback plans.
- Identify conflicts, dependencies, and potential clashes between concurrent changes across infrastructure, applications, and services.
- Ensure changes align with organizational risk appetite and regulatory obligations.
- Communicate approved changes and their impact to all relevant stakeholders in a timely and clear manner.
- Act as the primary liaison between technical teams and business units during planned changes, upgrades, and service windows.
- Produce clear, concise Change Management reports and post implementation reviews (PIRs) for leadership.
- Define, maintain, and continuously improve Change Management policies, processes, procedures, and templates.
- Ensure all change activities are properly documented, auditable, and compliant with governance and regulatory requirements.
Job Requirements
- Nationality: Saudi
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience).
- ITIL Foundation certification (v3 or v4) mandatory; ITIL Change Management Practitioner or Managing Professional strongly preferred.
- Minimum 4–6 years of experience in IT Service Management, with at least 2 years in a dedicated Change Management role.
- Proven experience chairing CAB meetings and managing complex, high risk change processes.
- Strong proficiency with ITSM tools such as ServiceNow, Jira Service Management, or BMC Remedy.
- Solid understanding of enterprise IT environments, including infrastructure, cloud, networking, and applications.
- Demonstrated ability to balance governance rigor with business agility in a fast moving environment.
- Excellent communication, facilitation, and stakeholder management skills.
Location
- Jeddah
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