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IT Business Relationship Partner
Nokia
USA
Full-time
Senior · 10+ years experience
Hybrid
Discovered 2 weeks ago
Free
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As an IT Business Relationship Manager at Nokia, you act as the single point of contact between IT and the business, translating business strategy, needs and challenges into IT services, roadmaps and projects that are delivered on time and to the agreed quality. You own the relationship at operational level with functional and site or regional leaders, govern service performance and escalations, and secure that IT delivery realizes measurable business benefit. The role also covers executive IT support for Nokia's senior leadership and IT support for factory and manufacturing sites, where service continuity is business critical. This role sits within IT Advancement & Design and directly supports Nokia's ambition to run a harmonized, high-performing IT environment for the whole company
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Responsibilities
- Act as Business Partner on operational level, as IT single point of contact for business functional and/or site/regional leaders.
- Communicate from IT towards business including Strategy, MoO, service, Portfolio and Global Maintenance Break.
- Clarify escalations, define the resolution together with relevant counterparts, agree and follow up the implementation, and keep the business counterpart updated.
- Ensure, at own Business Partner level, business benefit realisation for the services and projects.
- Support business in their investment planning for business funded IT efforts.
- Ensure the IT Business service portfolio covers the business needs.
- Understand business strategies and enable the business to achieve its strategic objectives by proactively proposing IT offering.
- Listen to business expectations, analyse business needs, requirements and challenges, involve the needed IT functions and ensure requests and challenges are further processed in IT.
- Create the capability and program roadmap together with the Business owner.
- Gather needs and interest for new technology alternatives and contribute to technology roadmaps for Nokia Enterprise Architecture.
- Promote the IT service offering and identify potential solutions in response to business needs and concerns.
- Agree the IT Business Service Level Agreement with the business.
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