IT Business Management Associate Director
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Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
- The Associate Director, IT Business Management will lead the development and execution of strategic messaging that supports the CIO and broader IT leadership. This role is pivotal in shaping internal narratives, aligning communications with IT strategic pillars, and ensuring consistent, impactful messaging across multiple channels and audiences. This role will also be responsible for driving operational excellence through leadership forums, cross-functional alignment, and IT Town Hall initiatives. The ideal candidate will serve as a strategic partner to senior leaders, ensuring communications and business operations are seamlessly integrated to advance IT’s strategic objectives..
Your Primary Responsibilities
- Review, draft, and refine IT Executive-level communications, including board updates, strategic updates and talking points.
- Translate complex IT initiatives into clear, engaging narratives for diverse audiences.
- Ensure all messaging aligns with IT strategic pillars and corporate objectives.
- Manage and facilitate recurring IT Town Halls.
- Drive cross-functional alignment by coordinating with IT BMO, Business Managers, Corporate Communications, and other business units.
- Develop and implement processes to ensure effective collaboration and information flow across IT and business functions.
- Facilitate feedback loops to enhance communication effectiveness and operational processes.
- Support change management efforts with proactive, transparent messaging and stakeholder engagement.
- Support unITed and IT Talent Program initiatives by coordinating logistics, preparing materials, tracking follow-ups, and helping execute engagement, upskilling, networking, and recognition activities as needed.
Qualifications
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success
Demonstrated ability to drive cross-functional engagement and manage complex projects.
Proven experience writing for executive audiences and distilling technical content into accessible language.
Strong stakeholder engagement, project management, and operational leadership skills.
Proficiency with communication platforms (e.g., SharePoint, Outlook, Teams, intranet tools).
Strategic thinker with a passion for storytelling and operational excellence.
Comfortable working in a fast-paced environment.
High attention to detail and commitment to quality.
Collaborative, proactive, and adaptable leader.
Impeccable organizational and time management skills.
Ability to manage ambiguity and prioritize competing demands effectively.
Strategic thinking and planning
Risk management and compliance
Project management and execution
Budget management and financial acumen
Process improvement and best practices
About Company
Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
Company
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About DTCC
Global post-trade market infrastructure for the financial services industry.
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