linkedin
IT Business Analyst
Softchoice
Vancouver, KSA
Full Time
Mid
4 weeks ago
Requirements ElicitationBusiness Process ModelingUser Acceptance TestingAgileWaterfallPower BI
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Requirements ElicitationBusiness Process ModelingUser Acceptance Testing
About the Role
Softchoice seeks an IT Business Analyst to manage the full lifecycle of IT system enhancement demands. The role involves request intake, requirements definition, delivery support, and stakeholder engagement.
Key Skills for This Role
Requirements ElicitationBusiness Process ModelingUser Acceptance TestingAgileWaterfallPower BI
Responsibilities
- Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context of incoming requests
- Assess and validate requests for business value, strategic alignment, feasibility, and risk
- Elicit, analyze, and document detailed functional and non functional requirements through workshops, interviews, and working sessions
- Produce high quality BRDs, process flow diagrams, user stories, and use cases
- Define and lead UAT including test plans, test scripts, and coordination with business SMEs
- Support training development, change management, and post go live adoption
- Maintain an accurate inventory of enterprise applications
- Serve as the day to day point of contact for business stakeholders on active and upcoming IT initiatives
Requirements
- 5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment
- Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution
- Hands on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle
- Proven experience working across both project based and BAU contexts
- Post secondary degree or diploma in Business, Information Technology, Computer Science, or a related field preferred
- CBAP or CCBA designation preferred
Full Job Posting
The Impact You Will Have
- As an IT Business Analyst, you will act as a trusted partner to the business — the single point of accountability who guides an IT request from its very first conversation through to a successfully delivered solution.
- You will own the full journey: assessing business needs, identifying and quantifying desired outcomes, eliciting and documenting requirements, collaborating with technical delivery teams, and evaluating results.
What You'll Do
- Request Intake & Qualification: Engage with business stakeholders to understand the opportunity, intended outcomes, and organizational context.
- Requirements & Solution Definition: Elicit, analyze, and document detailed functional and non functional requirements.
- Delivery Support & Validation: Define and lead UAT including test plans, test scripts, and coordination with business SMEs.
- Application Governance & Portfolio Visibility: Maintain an accurate inventory of enterprise applications.
- Stakeholder Engagement & Business Relationships: Serve as the day to day point of contact for business stakeholders.
- Process Improvement & Insight: Identify and champion opportunities to improve IT and business processes.
- Technology & AI Fluency: Apply AI assisted tools to accelerate documentation and analysis.
Experience
- 5+ years of progressive experience in a Business Analyst, IT Analyst, Demand Intake, or related role within a corporate IT environment.
- Demonstrated ability to manage an IT request or initiative from initial intake through to delivered solution.
- Hands on experience producing BRDs, process flows, user stories, and UAT artifacts across a full project lifecycle.
- Proven experience working across both project based and BAU contexts.
- Experience contributing to application governance, IT asset inventory, or contract and vendor oversight is a strong asset.
- Experience with enterprise platform implementations (ERP, CRM, ITSM) or large business transformation programs is an asset.
Skills & Competencies
- Strong business acumen
- Structured analytical thinking
- Exceptional communication skills
- High documentation quality
- Comfortable operating with ambiguity and competing priorities
- Self directed and proactive
- Strong collaborator
Technical Familiarity
- Proficiency with requirements management and collaboration tools (e.g. ServiceNow, Jira, Confluence, Azure DevOps)
- Proficiency with Microsoft Office — particularly Excel, Visio, and PowerPoint
- Working knowledge of data analysis and visualization tools (Power BI, Excel pivot/dashboard)
- Fluency with both Agile (Scrum/Kanban) and Waterfall/SDLC delivery frameworks
- Working knowledge of BPMN 2.0 or equivalent process documentation standards is an asset
- Exposure to enterprise platforms (ERP, CRM, ITSM/ServiceNow, or similar) is a strong asset
Education & Credentials
- Post secondary degree or diploma in Business, Information Technology, Computer Science, or a related field preferred.
- CBAP or CCBA designation is preferred; candidates actively working toward certification will be considered.
- PMP, ITIL Foundation, or Agile certification (CSM, PMI ACP) is an asset.
Compensation
- A reasonable estimate of the current base pay range for this position in Canada is $69,750 to $93,000 annually + 8% as target incentives.
Benefits
- Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
- Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career