IT Business Analyst - Digital Manufacturing

• Develop process flows, test scripts, training materials, and SOPs.

• Deliver timely and effective technical support to minimize downtime and keep employees productive.

• Improve customer satisfaction by resolving issues professionally, clearly, and with a strong focus on service quality.

• Identify recurring technical problems and help implement long-term solutions that reduce repeat incidents.

• Strengthen system reliability by monitoring support trends and escalating critical issues before they become larger business disruptions.

• Contribute to process improvement by documenting solutions, creating knowledge articles, and standardizing support procedures.

• Support business continuity by ensuring users have reliable access to the tools, systems, and applications they need to perform their jobs.

• Enhance team efficiency by collaborating with other IT groups to resolve cross-functional issues quickly and effectively.

• Protect company assets by following security best practices, supporting compliance requirements, and promoting safe technology use.

• Provide actionable insights by tracking ticket patterns, response times, and root causes to help drive better support decisions.

• Build trust across the organization by being dependable, responsive, and proactive in addressing user needs.

What you need to succeed:

• Bachelor’s degree or equivalent work experience.

• Preferred at least one year as a PI System Administrator or similar role.

• 3 years overall experience in a similar role

• Familiar with manufacturing practices and terminology, working knowledge of processes related to Process Control, DCS Systems, PLC’s and OPC interfaces.

• Understanding of Microsoft Office products and be proficient with MS Excel.

• Working knowledge of the SQL Server, Active Directory and Windows Operating Systems

• Ability to set and work to deadlines, handle multiple priorities, organize work.

• Business process and analysis skills, systems design, and analysis skills.

• Development of documentation, training material, and instructional skills.

• Good communication skills, ability to relate to users in business terms and relate technical solutions to business needs, ability to express ideas clearly and succinctly.

• Ability to work with many different personality types inside IT and in the user community; ability to flex communication style, approach and content based on the audience.

• IT and Process knowledge sufficient to gain credibility with user community and to speak in business terms about sometimes complex process and technical issues.

• Ability to work cooperatively with others in a matrixed, team-oriented IT environment.

• Leadership and relationship management skills at all organizational levels.

• Ability to work with end-users and end-user management effectively to understand needs and prioritize work.

• Ability to manage expectations and handle difficult situations.

• Ability to organize and plan work to meet goals and deadlines.

• Effective in a fast-paced, multi-constituent environment.