IT Business Analyst (AUSTIN, TX)

At least three years’ experience performing business analysis, systems analysis, project coordination, process improvement, requirements development or related work.

Experience evaluating technology systems, customer-facing systems, business processes, healthcare operations, enrollment processes, or public sector programs.

Graduation from an accredited four-year college or university with major coursework in any one or more of the following: information technology, computer information systems, business administration, public administration, healthcare administration, accounting, auditing, data analytics, or a related field.

The Operations Team supports business process improvement, system usability, stakeholder engagement, and technology modernization activities across Medicaid and CHIP Services. Initial work may include enrollment and maintenance processes, system enhancement planning, and operational readiness activities that support efficient program administration and service delivery.

The team gathers feedback through surveys, operational data, and stakeholder input to prioritize system enhancements and identify usability improvements. This work will continue across additional systems as HHSC advances Medicaid technology modernization goals. The goal is to improve satisfaction, strengthen relationships, and support consistent, effective business operations.

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Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.