IT Automation Developer – Microsoft AI & Low-Code Platform

Key Responsibilities

• Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions to improve the speed, reliability, and user experience of IT and business processes.
• Design and configure Copilot Studio agents and chatbots that provide intelligent self-service IT support to employees across the organization.
• Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms (e.g., ServiceNow, Jira), and other enterprise systems using connectors, APIs, and Logic Apps.
• Migrate legacy workflow and forms systems to modern cloud-based automation platforms within the Microsoft ecosystem.
• Partner with IT service owners and business stakeholders — including Product Engineering, Customer Support, and Sales Operations — to identify automation opportunities, gather requirements, and deliver solutions.
• Explore and implement AI capabilities such as Azure AI services, and Microsoft Copilot features to add intelligence to workflows (e.g., classification, extraction, natural language interfaces).
• Ensure solution health and compliance by following security standards, identity management best practices, and organizational governance policies.
• Communicate technical concepts clearly to both technical and non-technical audiences, translating business needs into actionable technical solutions.

Required Skills & Experience

• 5+ years of experience in IT operations, systems administration, or technical support , with demonstrated progression into automation, scripting, or solution development.
• Hands-on experience with one or more: Power Automate, Power Apps, Copilot Studio, Logic Apps, or Azure Functions.
• Scripting and automation experience using PowerShell, Python, or similar languages to automate IT tasks and processes.
• Working knowledge of identity and access management: Active Directory, Entra ID, OAuth, SAML, SSO, MFA, or PKI.
• Familiarity with ITSM processes and platforms such as ServiceNow, Jira, or similar; general understanding of ITIL practices (certification is a plus).
• Strong communication and collaboration skills — comfortable working with IT professionals, senior management, auditors, vendors, and non-technical business users.
• Excellent problem-solving ability with a knack for breaking down complex manual processes into clean, automated solutions.
• Customer service orientation with a strong sense of urgency and the ability to balance multiple priorities in a dynamic environment.

Nice to Have

Education

Why This Role?

Compensation Hiring Base Salary Range

• Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Disclosure of Artificial Intelligence