IT Assistant
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Key skills for this role
Role Overview
The IT Assistant supports day-to-day IT operations and technical support activities.
The role supports technology services across an international organization and offers exposure to IT support, service desk, infrastructure, security, and operations.
Key Skills for This Role
Full Job Posting
Location and Work Arrangement
- The role is fully remote in the United Arab Emirates.
- The employment type is full-time.
The Role
The IT Assistant supports day-to-day IT operations and technical support activities.
The role supports technology services across an international organization and offers exposure to IT support, service desk, infrastructure, security, and operations.
Key Responsibilities
- Support daily IT operations and assist users with routine hardware, software, and system inquiries.
- Log and track support requests, troubleshoot basic issues, and escalate complex cases when required.
- Support user account setup, access management, equipment allocation, inventory coordination, onboarding, and offboarding activities.
- Maintain IT records, reports, documentation, and document control procedures.
- Prepare operational reports, support process improvements, and assist with cross-functional technology projects.
- Promote user support quality and stay informed about IT support and technology best practices.
Requirements
- A bachelor's degree in information technology, computer science, business administration, or a related field is preferred.
- One to two years of relevant IT support experience is advantageous.
- Candidates should understand basic IT systems and troubleshooting processes.
- Strong organization, communication, attention to detail, and problem-solving abilities are required.
- Good written and verbal English communication skills are required.
- Experience with Microsoft 365, Windows, Microsoft Teams, ServiceNow, Jira, or similar tools is advantageous.
- Familiarity with hardware setup, user account management, or IT asset management is a plus.
- UAE or GCC IT support experience is advantageous but not required.
- Relevant IT certifications are welcome but not mandatory.
What We Offer
- Fully remote work with a flexible working environment.
- Career growth and professional development opportunities.
- Exposure to IT operations and technology support.
- An international and collaborative working environment.
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