IT Applications Support Technician

Experience of providing advanced support for enterprise-level applications, ideally within the legal sector or another professional services environment.

Strong technical experience with core desktop and productivity tools, ideally Microsoft Windows 11 and Microsoft 365 (including Word, Excel, PowerPoint, Outlook and Teams).

Hands-on experience of line-of-business systems such as:

Document Management Systems (ideally iManage Work / iManage Cloud)

Incident/helpdesk management tools (e.g. Ivanti Service Manager, ServiceNow or similar ITSM platforms)

Practice Management Systems (e.g. Elite 3E or equivalent legal PMS)

CRM platforms (e.g. LexisNexis InterAction, Microsoft Dynamics 365 or equivalent)

Digital dictation and speech productivity tools (e.g. BigHand or equivalent)

Time recording solutions (e.g. Intapp Time or similar)

Experience with infrastructure and database technologies, including:

Recent versions of Microsoft Windows Server

Microsoft SQL Server (2016 or above) and T-SQL

Core network and infrastructure services, such as Active Directory / Azure Active Directory (Entra ID), Microsoft Exchange / Exchange Online, and remote access technologies (e.g. RDS, VDI and/or Windows 365).

Case Management Systems (e.g. LexisNexis Visualfiles or other legal CMS)

Online data rooms and collaboration tools (e.g. HighQ Collaborate, SharePoint Online or similar SaaS platforms)

Document template management and document automation tools

Reporting and analytics tools (e.g. SQL Server Reporting Services (SSRS), Power BI or similar)

Application integration using APIs and SQL, including RESTful services and data integration tools

Workflow and process automation concepts (e.g. BPM engines or low-code platforms).

Strong time management, organisation and prioritisation skills, with the drive to exceed expectations in a performance-managed environment.

Excellent interpersonal and communication skills (written and oral), with the ability to negotiate and collaborate effectively with internal customers and external suppliers.

A high level of customer service, responding quickly and appropriately to requests and keeping colleagues and clients updated on progress.

The ability to troubleshoot a wide range of applications in depth, working effectively with existing support agreements and supplier relationships.

Familiarity with the ITIL best practice framework for IT service management.

A proactive, collaborative approach, with a willingness to contribute to team activities, support colleagues and share knowledge across the IT function.

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

*Services in India are provided by a relationship firm

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