IT Application Manager

Mission Statement

Your Responsibilities

• The Application Manager is responsible for the technical aspects of the application, including its implementation, operation, and compliance with IT regulations.
• Manages the day-to-day running of the application, ensuring it is maintained and updated as necessary.
• Handles interactions with the application vendor, including registration and maintenance of the application's configuration items in ServiceNow.
• Ensures the application complies with any rules and regulations placed on IT applications.
• Works closely with the Application Owner to implement priorities and manage trade-offs.
• Manage the installation, configuration, running, updating, and obsolescence of the applications related to Automation.
• Set up and track the application roadmap in alignment with IT Enterprise Architecture and Global IT Domains.
• Oversee service delivery management, including incident, problem, change, and request management.
• Monitor the application to ensure delivery of agreed service and performance.
• Control configuration item (CI) data, relationships, and application attributes.
• Ensure CI data is complete, correct, and up-to-date.
• Review and update stakeholder and vendor contact data as required.
• Ensure effective communication and collaboration with stakeholders.
• Coordinate development steps and manage the activity plan.
• Assess feasibility and budget considerations with the Application Owner.