IT Analyst

Your Expertise and Skills

• These requirements reflect the knowledge, skills and abilities that help you do your best work here.
• High school diploma/GED
• 1-2 years of relevant work experience in Information Technology role(s)
• Strong customer service and communication skills (verbal and written)
• Familiarity with core IT concepts such as: Password resets and account management Email systems (e.g., Outlook, Microsoft 365) Basic networking (Wi‑Fi connectivity, VPN access)
• Password resets and account management
• Email systems (e.g., Outlook, Microsoft 365)
• Basic networking (Wi‑Fi connectivity, VPN access)
• Willingness and ability to travel to satellite offices.
• Well versed in Windows OS troubleshooting of any issue that can arise.
• Proficient with Microsoft Office software, Google G-Suite and/or PC programs
• Ability to interface with cross-functional teams and all levels of personnel/management.
• Ability to follow documented procedures and escalate issues appropriately.
• Comfortable working with ticketing systems and knowledge bases
• Reliable time management and ability to prioritize multiple requests.
• Able to lift up to 30 pounds.
• Ability to demonstrate patience and active listening when working with end users, translating complex technical concepts into clear, approachable language for non-technical audiences.
• PREFERRED QUALIFICATIONS
• Associate’s degree in computer science or information systems from an accredited university.
• ITIL certification
• Support Certification (CompTIA A+, Network+, etc.)
• Experience supporting Microsoft 365, Teams, or Active Directory
• Exposure to mobile device support (iOS, Android)
• Basic understanding of cybersecurity best practices (phishing awareness, MFA)
• Experience with Enterprise level ticketing systems (ClickUp, FreshService, ServiceNow, or Zendesk)
• WORK ENVIRONMENT/SCHEDULE
• Required to be onsite with some flexibility.
• After hours\weekend support maybe required.
• Working hours 8am-5pm
• GROWTH AND DEVELOPEMENT
• We invest in our people. From industry certifications and formal training to hands-on mentorship and career pathing, we are committed to helping every team member grow, both technically and professionally
• Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com .
• We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.