indeed
IT Analyst | Desktop Support Engineer
MAREX
Dubai, UAE
Full-time
Onsite
Discovered 3 weeks ago
Microsoft technologiesMicrosoft Windows ServerMicrosoft Active DirectoryDNS/DHCP/GPOMicrosoft ExchangeWindows desktop support
Free
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Microsoft technologiesMicrosoft Windows ServerMicrosoft Active Directory
Role Overview
The role is part of the Service Desk and provides first-line technical support to business users in the Dubai office.
The position diagnoses hardware, software, and system issues, manages tickets, escalates complex matters, and follows IT service management processes and SLAs.
Key Skills for This Role
Microsoft technologiesMicrosoft Windows ServerMicrosoft Active DirectoryDNS/DHCP/GPOMicrosoft ExchangeWindows desktop support
Full Job Posting
About Marex
Marex is a global financial services platform providing liquidity, market access, and infrastructure services across energy, commodities, and financial markets.
The group has more than 40 offices and over 3,000 employees across Europe, Asia, and the Americas.
Role Summary
The role is part of the Service Desk and provides first-line technical support to business users in the Dubai office.
The position diagnoses hardware, software, and system issues, manages tickets, escalates complex matters, and follows IT service management processes and SLAs.
Role Responsibilities
- Log incidents, service requests, and changes accurately in JIRA and manage Service Desk tickets to resolution.
- Escalate complex tickets and provide professional, efficient support to customers.
- Share knowledge through a knowledge base and write technical documentation.
- Support standard Microsoft technologies and maintain current technical knowledge.
- Align working practices with the ITIL framework where appropriate.
- Provide out-of-hours support on the on-call rota and work shifts from 6am to 7pm, Monday to Friday.
- Contribute to departmental projects, including occasional weekend work.
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