IT Analyst

Under direction of the information technology manager, the information technology analyst ( IT analyst) is responsible for performing technical support and programming/development tasks to help achieve business goals.

The IT analyst supports Pinnacle’s enterprise IT systems by ensuring timely resolution and minimal service disruptions.

The IT analyst provides technical support and training for staff, troubleshoots hardware and software issues, and develops, tests, documents, and maintains programs, applications and database structures.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to accomplish each essential function satisfactorily.

• Establish and maintain regular communications with the IT manager regarding pertinent activities.
• Contribute to departmental productivity and development objectives by participating in training programs.
• Track annual research, development, professional, billable time and other time to meet planned goals.
• Provide group training and presentations for IT tools, software and procedures as directed.
• Responsible for ensuring that best practice is adhered to within their area, identifying deficiencies in procedures or systems, correcting as appropriate and referring to the IT manager where necessary.
• Support quality control standards and implement improvements as needed.
• Enter time and expenses accurately and timely.
• Handle and process confidential information with complete discretion.
• File projects and materials according to Pinnacle’s internal filing system.
• Regular, predictable and punctual attendance in a Pinnacle office when not working off-site.