Issue Resolution Engineer

The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external customers in collaboration with suppliers.

This role serves as the primary technical interface with suppliers, ensuring issues are thoroughly investigated, root causes are identified, and corrective actions are defined, implemented, and documented.

The Resolution Engineer provides regular updates to internal stakeholders, supports validation activities, and performs hands-on vehicle-level investigations to gather data required for effective resolution.

• Own assigned issues from intake through closure, ensuring timely and effective resolution.
• Manage issues reported by internal teams, external customers, and field data, coordinating directly with suppliers.
• Ensure each issue has a clearly defined problem statement, confirmed root cause, corrective action, and validation plan.
• Drive issues to closure by confirming fixes are implemented, verified, and documented.

• Act as the primary technical point of contact with suppliers for issue resolution activities.
• Lead technical discussions and reviews with suppliers to ensure alignment on root cause analysis and fix strategy.
• Ensure suppliers provide clear fix plans, including timelines, software/hardware changes, and target software versions.
• Challenge and validate supplier analyses to ensure robust and sustainable solutions.

• Lead and participate in regular internal meetings to provide status updates, risks, and next steps.